Delayed Support Response for Explorer Plan Users – Request for Human Assistance

·Jan 29, 2026 09:27 PM·

Asked for help in-app, it says expected response time is a few hours, but have not received any response for far longer than that. Can I get a human on support pls given I'm on the Explorer plan.

4 comments

· Sorted by Oldest

Clay Support
APP
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I understand your frustration and will connect you to a human teammate now for further assistance.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Aditi S.
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Hi Barnaby - thanks so much for reaching out and sorry for the delay here. How can we help?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I understand your frustration and will connect you to a human teammate now for further assistance.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Aditi S.
·
·
Hi Barnaby - thanks so much for reaching out and sorry for the delay here. How can we help?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!