Issue: Unable to Run Waterfall Rows - Greyed Out Problem

Mehdi Amini · 2025-07-02 21:49:18.575711+00

Hi! How come I cannot run the rest of the rows on this waterfall? it's greyed out. Screenshot attached.

Issue: Unable to Run Waterfall Rows - Greyed Out Problem | Clay

5 comments

· Sorted by Oldest

Clay
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To run the remaining rows in your waterfall, try these methods: 1. Select the specific rows you want to run, then right-click and choose "Run # of cells" 2. Right-click on the column header and select "Play" > "Run All Rows that haven't run or have errors" 3. Click the play button at the top of the first data provider in your waterfall If these options are greyed out, it might be because you're in sandbox mode or the waterfall is still processing previous rows.
Sources: Run Options Enrich People (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Mehdi Amini
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The run button does not show up when I right click, the "Run all rows" is greyed out and cannot be chosen.
Clay
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The run options are likely greyed out because you're in sandbox mode. In sandbox mode, certain actions are automatically disabled to prevent accidental updates. To enable run options, you need to exit sandbox mode: 1. Return to your normal table view 2. Make any necessary changes 3. Then either: • "Publish and don't Run" to apply changes without running • "Publish and Run" to apply changes and run all affected columns You can still manually run individual cells if needed while in sandbox mode.
Sources: Sandbox mode | Documentation | Clay University Sandbox mode | Documentation | Clay University Sandbox mode | Documentation | Clay University
Mehdi Amini
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I'm not in sandbox mode, I'm in Live mode.
Clay
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If run options are greyed out in Live mode, try these troubleshooting steps: 1. Perform a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac) 2. Check for column dependencies - ensure columns depending on other data have appropriate run conditions 3. For waterfalls specifically, verify that previous steps have completed successfully If the issue persists, it might be related to outbound actions being disabled or a temporary processing state.
Sources: Sandbox mode | Documentation | Clay University Sandbox mode | Documentation | Clay University Run Options

Clay
APP
·
·
To run the remaining rows in your waterfall, try these methods: 1. Select the specific rows you want to run, then right-click and choose "Run # of cells" 2. Right-click on the column header and select "Play" > "Run All Rows that haven't run or have errors" 3. Click the play button at the top of the first data provider in your waterfall If these options are greyed out, it might be because you're in sandbox mode or the waterfall is still processing previous rows.
Sources: Run Options Enrich People (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Mehdi Amini
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·
The run button does not show up when I right click, the "Run all rows" is greyed out and cannot be chosen.
Clay
APP
·
·
The run options are likely greyed out because you're in sandbox mode. In sandbox mode, certain actions are automatically disabled to prevent accidental updates. To enable run options, you need to exit sandbox mode: 1. Return to your normal table view 2. Make any necessary changes 3. Then either: • "Publish and don't Run" to apply changes without running • "Publish and Run" to apply changes and run all affected columns You can still manually run individual cells if needed while in sandbox mode.
Sources: Sandbox mode | Documentation | Clay University Sandbox mode | Documentation | Clay University Sandbox mode | Documentation | Clay University
Mehdi Amini
·
·
I'm not in sandbox mode, I'm in Live mode.
Clay
APP
·
·
If run options are greyed out in Live mode, try these troubleshooting steps: 1. Perform a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac) 2. Check for column dependencies - ensure columns depending on other data have appropriate run conditions 3. For waterfalls specifically, verify that previous steps have completed successfully If the issue persists, it might be related to outbound actions being disabled or a temporary processing state.
Sources: Sandbox mode | Documentation | Clay University Sandbox mode | Documentation | Clay University Run Options