How to Force Stop Stuck Runs in Your Database Table

hello, how can I force stop these runs? I tried everything, my table is stuck for more than a day..

· Sorted by Oldest

Clay Support
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To stop data processing runs that are stuck, try the following steps:
Click the 'Stop Updates' button to halt any enrichments currently running in your table or column.
If the cells remain stuck in a "Queued..." status, perform a hard refresh of your browser (Windows: Ctrl + Shift + R, Mac: Cmd + Shift + R).
If these steps do not resolve the issue, you can request human assistance by clicking on Talk to a person in this chat.
Clay Support
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Was that helpful?
Vicenzo F.
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no, because the stop updates button isn't showing
Clay Support
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Sorry to hear that the stop button isn’t showing and that you’re stuck. I’m connecting you to a human agent who can assist further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Aditi S.
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Hi Vicenzo - thanks so much for reaching out. Could you provide more context and the table in which you're seeing this?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
To stop data processing runs that are stuck, try the following steps:
Click the 'Stop Updates' button to halt any enrichments currently running in your table or column.
If the cells remain stuck in a "Queued..." status, perform a hard refresh of your browser (Windows: Ctrl + Shift + R, Mac: Cmd + Shift + R).
If these steps do not resolve the issue, you can request human assistance by clicking on Talk to a person in this chat.
Clay Support
APP
·
·
Was that helpful?
Vicenzo F.
·
·
no, because the stop updates button isn't showing
Clay Support
APP
·
·
Sorry to hear that the stop button isn’t showing and that you’re stuck. I’m connecting you to a human agent who can assist further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Aditi S.
·
·
Hi Vicenzo - thanks so much for reaching out. Could you provide more context and the table in which you're seeing this?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!