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How to Add Ad-Hoc Credits to Your Account Outside Subscription
hi team - whats the process of adding ad-hoc credits to my account outside of the subscription? I don't have that option in my billing portal as described in the KB i read
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Hey there Vlad thanks for reaching out, if you wish to purchase top-off credits for your workspace, they can be found in your "Plans and Billing" section of your account which can be accessed by clicking on the Green credit Icon in the upper right hand corner of your Workspace. https://downloads.intercomcdn.com/i/o/1194797733/13893bc2213919e024bef702/image.png?expires=1727382600&signature=4845088f754cb6d6508df5a3e9185bc7eac32af7187fa7c01c8652678a4bac50&req=dSEuEs53moZcWvMW1HO4zU%2BAJT4ZIs1oZlP43b7XEoDRKJQG4dzh0HM6GWhe%0AxzZb%0A From you will see the following display, along with the two options, one of which will be called "Purchase Credits". This is where you will be able to additional credits. https://downloads.intercomcdn.com/i/o/1194795875/07a7216217a9b2f4ce3cdac2/image.png?expires=1727382600&signature=b088d834a61c244b6db9c444b1b9c14be440ed961af5b024a62fea439695531b&req=dSEuEs53mIlYXPMW1HO4zW%2BgV%2BQdzb38FpL6dcYY0Qgz8fDG1%2BEORnoIPHGe%0AQeH3%0A
Vlad T.··That's what I mean - I don't have that option
- Vlad T.··
"Purchase Credits" is not a button that exists
Bo (.··Hey, thanks for reaching out! Can you please share the URL of the workspace you’re working on so we can take a closer look and check what might be causing the issue. 😊 Also, could you confirm if you’re on a paid plan and whether you’re the admin of the workspace? This will help ensure we have the right access to troubleshoot and assist you further. Let me know once you’ve shared the details! 😊
- Vlad T.··
Paid plan, and admin
- Bo (.··
Hey! 😊 It looks like you’re on an annual plan, which is why you’re not seeing the “Purchase Credits” button. Here’s the breakdown: • Monthly Plans: Can purchase credit packs directly within the product. • Annual Plans: You would need to expand either by: Getting a new Self-serve pro-rated plan upgrades: You can upgrade your plan, and the extra credits will be applied pro-rated. Sales Process: If you’d prefer, you we can connect you to the sales team to adjust your plan. Let me know if you need any more details or help with upgrading! 😊
- Vlad T.··
Okay - makes sense. Can we go through the Sales Process?
- Bo (.··
Absolutely, thanks for your interest in enterprise. We want to make sure to get you routed to the right place. Do you mind filling out this form? If we find you're a good fit, someone from our sales team will reach out. https://clayhq.typeform.com/clay-plus?typeform-source=www.clay.com
- Vlad T.··
hey Bo - availability from the sales team is pretty limited (nothing until 10/7). Is there any way we could get a meeting sooner? I was looking at the credits dropdown and noticed we could just upgrade that. would we just pay the difference on the annual cost and co-term that to our annual renewal?
- Vlad T.··
would it work like this: the difference would be about $1620 if I upgraded 168k credits/year. we would pay the difference and get the 48k points added in the short term. at time of renewal, we would pay the full price of $5388/yr for 168k credits.
- Bo (.··
Hey! 😊 Did you received a calendar link?could you show me which one you’re referring to? I’ll double-check with the team and see what they can do from there. Thanks for your help in clarifying! 👏
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
- Vlad T.··
No one replied?
Hey Vlad, I'm the Growth Strategist for Leostream. Apologies for the delay. I was OOO. I can meet with you today at 2:30pm ET or 4pm ET. Tomorrow I'm available at 10:30am ET. Would any of those times work for you?
- Vlad T.··
hey Dorothy - no problem. Today @230pm ET/1130am PT works for me
- Vlad T.··
vlad@leostream.com for the invite please 😄
Invite sent! Talk soon