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How to Add Ad-Hoc Credits to Your Account Outside Subscription

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hi team - whats the process of adding ad-hoc credits to my account outside of the subscription? I don't have that option in my billing portal as described in the KB i read

  • Avatar of Channeled
    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Vlad thanks for reaching out, if you wish to purchase top-off credits for your workspace, they can be found in your "Plans and Billing" section of your account which can be accessed by clicking on the Green credit Icon in the upper right hand corner of your Workspace. https://downloads.intercomcdn.com/i/o/1194797733/13893bc2213919e024bef702/image.png?expires=1727382600&signature=4845088f754cb6d6508df5a3e9185bc7eac32af7187fa7c01c8652678a4bac50&req=dSEuEs53moZcWvMW1HO4zU%2BAJT4ZIs1oZlP43b7XEoDRKJQG4dzh0HM6GWhe%0AxzZb%0A From you will see the following display, along with the two options, one of which will be called "Purchase Credits". This is where you will be able to additional credits. https://downloads.intercomcdn.com/i/o/1194795875/07a7216217a9b2f4ce3cdac2/image.png?expires=1727382600&signature=b088d834a61c244b6db9c444b1b9c14be440ed961af5b024a62fea439695531b&req=dSEuEs53mIlYXPMW1HO4zW%2BgV%2BQdzb38FpL6dcYY0Qgz8fDG1%2BEORnoIPHGe%0AQeH3%0A

  • Avatar of Vlad T.
    Vlad T.
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    That's what I mean - I don't have that option

  • Avatar of Vlad T.
    Vlad T.
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    "Purchase Credits" is not a button that exists

  • Avatar of Bo (.
    Bo (.
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    Hey, thanks for reaching out! Can you please share the URL of the workspace you’re working on so we can take a closer look and check what might be causing the issue. 😊 Also, could you confirm if you’re on a paid plan and whether you’re the admin of the workspace? This will help ensure we have the right access to troubleshoot and assist you further. Let me know once you’ve shared the details! 😊

  • Avatar of Vlad T.
    Vlad T.
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    Paid plan, and admin

  • Avatar of Bo (.
    Bo (.
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    Hey! 😊 It looks like you’re on an annual plan, which is why you’re not seeing the “Purchase Credits” button. Here’s the breakdown: • Monthly Plans: Can purchase credit packs directly within the product. • Annual Plans: You would need to expand either by: Getting a new Self-serve pro-rated plan upgrades: You can upgrade your plan, and the extra credits will be applied pro-rated. Sales Process: If you’d prefer, you we can connect you to the sales team to adjust your plan. Let me know if you need any more details or help with upgrading! 😊

  • Avatar of Vlad T.
    Vlad T.
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    Okay - makes sense. Can we go through the Sales Process?

  • Avatar of Bo (.
    Bo (.
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    Absolutely, thanks for your interest in enterprise. We want to make sure to get you routed to the right place. Do you mind filling out this form? If we find you're a good fit, someone from our sales team will reach out. ​ https://clayhq.typeform.com/clay-plus?typeform-source=www.clay.com

  • Avatar of Vlad T.
    Vlad T.
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    hey Bo - availability from the sales team is pretty limited (nothing until 10/7). Is there any way we could get a meeting sooner? I was looking at the credits dropdown and noticed we could just upgrade that. would we just pay the difference on the annual cost and co-term that to our annual renewal?

  • Avatar of Vlad T.
    Vlad T.
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    would it work like this: the difference would be about $1620 if I upgraded 168k credits/year. we would pay the difference and get the 48k points added in the short term. at time of renewal, we would pay the full price of $5388/yr for 168k credits.

  • Avatar of Bo (.
    Bo (.
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    Hey! 😊 Did you received a calendar link?could you show me which one you’re referring to? I’ll double-check with the team and see what they can do from there. Thanks for your help in clarifying! 👏

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Vlad T.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Vlad T.
    Vlad T.
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    No one replied?

  • Avatar of Dorothy H.
    Dorothy H.
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    Hey Vlad, I'm the Growth Strategist for Leostream. Apologies for the delay. I was OOO. I can meet with you today at 2:30pm ET or 4pm ET. Tomorrow I'm available at 10:30am ET. Would any of those times work for you?

  • Avatar of Vlad T.
    Vlad T.
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    hey Dorothy - no problem. Today @230pm ET/1130am PT works for me

  • Avatar of Vlad T.
    Vlad T.
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    vlad@leostream.com for the invite please 😄

  • Avatar of Dorothy H.
    Dorothy H.
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    Invite sent! Talk soon