Assistance Needed: Accessing Account After Email Domain Change

Colleen K. · 2025-10-17T19:45:40.218Z

Hey team - our company email domains have changed and now I can't access our account, can someone help? thanks!

Assistance Needed: Accessing Account After Email Domain Change | Clay

Clay Support
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To update your email address after your company domain change, you'll need to provide:
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Current email address on your account
2.
New email address you'd like to use
Important: If you've already created another account with the new email address, that account will need to be deleted first.
For co-workers whose email addresses have also changed, you can remove their old emails and re-invite them under Team Settings in your Clay account.
If you need further help with updating your Clay Email or Workspace ID, request human assistance by clicking on "Talk to a person." [1]
Clay Support
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Was that helpful?
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Colleen K.
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current email address is colleen.kelly@singleops.com, new email address is colleen.kelly@granum.com
Clay Support
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Perfect! We have your current email (colleen.kelly@singleops.com) and new email (colleen.kelly@granum.com).
To complete the email update, you'll need to request human assistance by clicking "Talk to a person" since this requires manual processing by our support team. [1]
Important: If you've already created another account with colleen.kelly@granum.com, that account will need to be deleted first.
Clay Support
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Is that what you were looking for?
Colleen K.
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Where do I click "Talk to a person"?
Clay Support
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I see you're looking for the "Talk to a person" option. Would you like me to connect you with a human agent? Or if you want, you can continue here and I can assist further.
Colleen K.
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yes please!
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
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Ashwin D.
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Hey Colleen - thank you for your patience! Before we start with your request, could you send a new support ticket from colleen.kelly@singleops.com
Colleen K.
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Ashwin D. hey there - yes I can do that, via email?
Ashwin D.
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Yup!
Colleen K.
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what is the clay support email? 😅
Colleen K.
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nevermind just found it!

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