Add Lead to Campaign Infinitely Loading and Not Working Issue

Petar R. · 2026-01-14T21:54:55.552Z

Add lead to campaign instantly enrichment infinitely loading and not being able to add leads to campaigns. Check this loom video: https://www.loom.com/share/3be2188585ae4b8a937f23663fcefd1d need help asap 🙂

Add Lead to Campaign Infinitely Loading and Not Working Issue | Clay

7 comments

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Clay Support
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This sounds like a common issue with the Instantly integration. Try these steps:
First, do a hard refresh:
- Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari)
- PC: Ctrl + F5
Check your API version: Instantly released Version 2 API keys and is sunsetting Version 1. If you're using an old API key, you'll need to create a new "Add Leads to Campaign" column from scratch (don't duplicate the existing one). [1]
Common cause: The "failures" might actually mean leads already exist in Instantly. The enrichment tries to add them as new leads rather than update existing ones, showing failure messages even though updates are happening. Check your Instantly account to verify if the leads are actually there.
If the infinite loading persists after trying these steps, I'd recommend trying our built-in AI tool Sculptor (top-right corner) to help troubleshoot your table setup. Let me know if Sculptor helps or if you're still stuck!
Clay Support
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Is that what you were looking for?
Petar R.
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I need human assistance! Also custom variables option disappeared from instantly's enrichment in clay. not sure what's going on
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Mayato (.
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Hi Peter, sorry about this. The error should be fixed now. Please retry your action. Thank you so much!
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Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!