Troubleshooting Inaccurate Google My Business Review Names Using Cohere

Hi everyone,. I have a list of businesses off of google, in which I’m using cohere to go through the the Google My Business profile and return the names of the users of the 5 most recent reviews the business has. The issue is, the names are not accurate whatsoever. I ran 10 as a test and they all are names that don’t even exist on the google profile itself. Not sure what I’m doing wrong or if there’s an alternative way to do this