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Request for Credit Top-Up for Clay AI Skills Cohort Completion

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Hi, I'm currently on the free Plan on Clay. An additional 1k credits were topped by a clay team member up for the Clay AI Skills cohort, which I've started to use. 2 days after, 800 credits were gone. Can someone from team topped up 800 back please sos I can finish this cohort? Thanks.

Request for Credit Top-Up for Clay AI Skills Cohort Completion | Clay

16 comments

· Sorted by Oldest

Clay Support
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While additional credits aren't normally offered for cohort purposes, you can open a support ticket to explain your case if you run out during your cohort. [1]
To get help with this, please request human assistance by clicking on "Talk to a person" in this chat so our team can review your specific situation.
Clay Support
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Is that what you were looking for?
Donnel C.
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talk to a person
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Donnel C.
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clay email: donnelcharles25@gmail.com
Nicole G.
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Hi Donnel,
Thanks for reaching out to support. The best person to reach out to would be your cohort lead. Feel free to Slack them directly.
Donnel C.
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cool. Can I extend my pro trial again? is it possible you can topped up the credits to my account?
Nicole G.
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Hey Donnel,
Do you know who your cohort lead is?
Donnel C.
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Izzy but she's out of office and I need them for the cohort
Nicole G.
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Got it ok, yes how many more do you need?
Donnel C.
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800. She actually topped up 1k for the cohort and started to use some of it. What happen was she topped them up two days before my credits expired and had 200 credits in my account (I've use nearly all of it for the cohort).
Donnel C.
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Oh wowwwww you're amazing 😊
Donnel C.
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Thanks soo much
Nicole G.
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Happy to help :0