I need someone from Clay S. asap - it's about account deletion.

Petar R.

14 comments

Stefano
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Hi Petar, thank you for reaching out. How can I help you?
Petar R.
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Stefano I've sent you DM
Stefano
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Hi Petar, feel free to put your query here so we can keep it on a public channel. I appreciate your understanding!
Petar R.
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Can you help me cancel this request? I have started account deletion for Clay account connected with petar@reyleadz.com email address. But then you switched my login email. I'm afraid that the account I'm using now will be deleted. This is the email I've received 4 mins ago. I can't find the option to cancel this request.
Petar R.
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Stefano Even my billing email address is changed to delete+petar@reyleadz.com
Petar R.
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Please help me stop account deletion. I can't find a way to cancel deletion request on privacy.clay.com
Stefano
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Hi Petar, I have reached out to the members of the deletion request team and will be back once there is an answer. It usually takes 30 days for an account to get deleted, meaning that this should be solved way before the deadline.
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Petar R.
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Thank you Stefano Please let me know once this request is canceled.
Stefano
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I will make sure to inform you as soon as I have more information! Thank you for your patience.
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George D.
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Hey Petar - I've gone ahead and confirmed the deletion request has been canceled by our team. Is there a reason you submitted it in the first place just so we know for future context?
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Petar R.
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Hey George D.. I requested deletion since I had two accounts with two different email addresses. But Stefano helped me change the email address, and the active account I'm using, with updated email addressed, was going to be deleted.
George D.
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I see - are you good to go here now that we've canceled the deletion?
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Petar R.
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George D. Hey! Yes-all good now 🙂 Thanks!
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