Workbook Review Request: Credits Issue on December 5th

Muhammad S. · 2025-12-08T13:56:21.098Z

something ran in our workbook and took all our credits on 5th december, claygent was stuck that day and i am unsure when and how it trigger enrichments, could you please review this workbook (https://app.clay.com/workspaces/687766/workbooks/wb_0t0u2y946ygJMARxhvk/tables/t_0t110bhsArUs8q99emE/views/gv_0t110bhhscGbZ7mnFZd)? Ideally looking to get some credits back. Thank you

Workbook Review Request: Credits Issue on December 5th | Clay

10 comments

· Sorted by Oldest

Clay Support
APP
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I understand your concern about the unexpected credit usage. Would you like me to connect you with a human agent who can assist further? Or if you provide more details about the actions taken, I can try to help troubleshoot.
Muhammad S.
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Human
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Kashif J.
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Hi Muhammad, Thanks for reaching out.
I had a look at your table, and it seems that you spent 9,000 credits on December 4th (Depending on timezones), using the "State Abbreviation" Use AI column. (You can look further into this by clicking into the history tab in the bottom right of the screen!)
You can see with this filter that 17,000 rows have successfully had this Use AI column been run.
Let me know if this helps explain the credit usage you mentioned, or if you have any further questions!
Muhammad S.
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i did not run this column at all, what i know is claygent was bugged and i reported as well, i just saw the table after 4th dec
Kashif J.
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Hi thanks for updating me here, I'll have a further look at this and get back to you!
Kashif J.
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Hey Muhammad,
I've had a further look into this, and as per our company policy, I can offer you a partial refund of 50% of the credits spent here as a one-time courtesy. So that would come to 4,500 credits. I hope this helps and let me know how you'd like to proceed here, and let me know if you have any further questions
Muhammad S.
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alright, anything you refund would be helpful Kashif J.
Kashif J.
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Hey Muhammad, I've gone ahead and processed the refund here, apologies for any inconvenience caused here, and thank you for your patience!

Clay Support
APP
·
·
I understand your concern about the unexpected credit usage. Would you like me to connect you with a human agent who can assist further? Or if you provide more details about the actions taken, I can try to help troubleshoot.
Muhammad S.
·
·
Human
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Kashif J.
·
·
Hi Muhammad, Thanks for reaching out.
I had a look at your table, and it seems that you spent 9,000 credits on December 4th (Depending on timezones), using the "State Abbreviation" Use AI column. (You can look further into this by clicking into the history tab in the bottom right of the screen!)
You can see with this filter that 17,000 rows have successfully had this Use AI column been run.
Let me know if this helps explain the credit usage you mentioned, or if you have any further questions!
Muhammad S.
·
·
i did not run this column at all, what i know is claygent was bugged and i reported as well, i just saw the table after 4th dec
Kashif J.
·
·
Hi thanks for updating me here, I'll have a further look at this and get back to you!
Kashif J.
·
·
Hey Muhammad,
I've had a further look into this, and as per our company policy, I can offer you a partial refund of 50% of the credits spent here as a one-time courtesy. So that would come to 4,500 credits. I hope this helps and let me know how you'd like to proceed here, and let me know if you have any further questions
Muhammad S.
·
·
alright, anything you refund would be helpful Kashif J.
Kashif J.
·
·
Hey Muhammad, I've gone ahead and processed the refund here, apologies for any inconvenience caused here, and thank you for your patience!