Clay Login Issues: Blank Screen Since Yesterday

Alex B. · 2025-12-02T05:56:27.746Z

Clay not loading for me... same issue since yesterday. When logging in, I just get a blank screen that attempts to connect. Is this a known issue?

Clay Login Issues: Blank Screen Since Yesterday | Clay

11 comments

· Sorted by Oldest

Clay Support
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Try a hard refresh first - this often resolves blank screen issues.
For Mac:
- Chrome/Firefox: Cmd + Shift + R
- Safari: Cmd + Option + R
For PC:
- Chrome/Firefox/Edge: Ctrl + F5
If that doesn't work, try logging out completely, then log back in. You can also try an incognito window to see if that loads properly.
Also check that JavaScript is enabled in your browser - a blank screen can happen if JS is disabled. [1]
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help with the blank screen issue, I’m here to assist you further. Would you like to provide more details about what you’ve tried or any other symptoms you’re experiencing?
Alex B.
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Still not working after the hard refresh
Clay Support
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Since the hard refresh didn't work, try clearing your browser cache completely and refreshing again.
Also try logging out of Clay completely, then log back in - this refreshes your session token which often fixes blank screen issues.
If you're still seeing a blank screen, check that JavaScript is enabled in your browser - Clay won't load without it. [1]
Try an incognito window too to see if that loads properly.
Clay Support
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Did that answer your question?
Alex B.
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Working in incognito
Alex B.
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thanks
Clay Support
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Great! Since incognito works, this confirms it's a browser cache or extension issue. Clear your regular browser cache completely, then try logging in normally again. The incognito success shows Clay is working fine - it's just cached data causing the blank screen. [1]
Clay Support
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Is that what you were looking for?
Clay Support
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If you need any more help resolving the issue with the blank screen, please let me know. Would you like to share more about what you’re trying to achieve or any other problems you’re encountering?