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Requesting a Refund for Accidental Credit Usage in Spreadsheet Tool | Clay

Requesting a Refund for Accidental Credit Usage in Spreadsheet Tool

·Oct 16, 2025 09:24 PM·

Hey I mistakenly used all the credits running all the rows instead of cells, is there a way to get a refund? IHey

6 comments

· Sorted by Oldest

Clay Support
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I'm sorry to hear that. I'll connect you to a human agent who can assist you further with this.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Anthony A.
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https://app.clay.com/workspaces/146238/workbooks/wb_yiQyVMNHmn6W/tables/t_0t3grruE79QnZdpwWZF/views/gv_oV5ZxSQyY4En
Anthony A.
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I was contacted by support through Clays, but I don’t think I’m being taken seriously. Since they only asked me one question I answered and never replied again.
Nicole G.
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Hi Anthony,
Thanks for reaching out to support. Sorry to hear about that, I'm transferring your ticket to a private channel so we can continue discussing on there.
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!