How to Access Sandbox Mode: Locating the Live Switch

Sven M. · 2025-11-14T15:34:18.881Z

Hi Support, I need to work in Sandbox mode, but I don't see the live switch anywhere. Where can I find it?

How to Access Sandbox Mode: Locating the Live Switch | Clay

Clay Support
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There are two ways to enable sandbox mode depending on your interface:
Option 1: Click Live in the top left → Sandbox mode. [1]
Option 2: Click Actions → Turn on sandbox mode. [2]
Note: If you don't see the Live/Sandbox toggle, check that you're on a Pro or Enterprise Plan, as sandbox mode requires one of these plans.
Clay Support
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Did that answer your question?
Sven M.
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In which page do i find that?
Clay Support
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You'll find the sandbox mode toggle within your Clay table. Look for either:
Live button in the top left corner of your table
Actions menu in your table
Both locations will show the sandbox mode option. [1] [2]
Clay Support
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Did that answer your question?
Sven M.
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I don't see it on either. How do I check if i am on pro or enterprise plan?
Clay Support
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To check your current plan:
1.
Click your profile picture in the top-right corner
2.
Select Settings
3.
Navigate to Plans & billing in the left sidebar
This will show your current plan (Free, Starter, Explorer, Pro, or Enterprise). [1] [2]
If you're not on Pro or Enterprise, that's why you don't see the sandbox mode toggle - it requires one of these plans. [3]
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help with checking your plan or enabling sandbox mode, I’m here to assist. Would you like to provide more details about what you’re trying to resolve?
Sven M.
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Yes please I cannot find my plan either
Clay Support
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To view your current plan:
1.
Click your profile picture in the top-right corner
2.
Select Settings
3.
Navigate to Plans & billing in the left sidebar [1]
Your current plan (Free, Starter, Explorer, Pro, or Enterprise) will be displayed there. [2] If you still can't locate this section, just ask to speak to a human for additional assistance.
Clay Support
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Did that answer your question?
Sven M.
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A client gave me access to their account, so I guess that's why
Sven M.
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There is no plans & billing
Sven M.
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Speak to a human

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