If you're unable to access the Cold IQ course after purchasing it, try these troubleshooting steps:
1. Log out of your account
2. Hard refresh your browser:
• Mac: Chrome/Firefox: Press Cmd + Shift + R, Safari: Press Cmd + Option + R
• PC: Chrome/Firefox/Microsoft Edge: Press Ctrl + F5
3. Try logging back in
4. If the issue persists, try using an incognito window
5. If needed, restart your browser extension
If your plan recently renewed, credits may take 1-2 hours to appear due to transaction processing delays.
Are you experiencing any specific error messages when trying to access the course, or does the page simply not load?
Hey Palash, thanks for reaching out! This ColdIQ Accelerator course is not directly affiliated with Clay.com as in we cannot help debug this unfortunately. Would recommend reaching out to ColdIQ's team to confirm what happened here and make sure you're taken care of. :)
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