Expanding Support Hours for Global Customers Soon

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When will Support Hours be widened? There are many of us outside the USA. "We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond."

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2 comments

· Sorted by Oldest

Clay
APP
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We don't have specific information about plans to expand our support hours beyond the current 9 AM to 9 PM EST, Monday through Friday schedule. Currently, we offer live product walkthroughs three times a week where you can see Clay in action and ask questions, plus open office hours three times a week for deeper dives and live Q&A sessions. Are you looking for support during specific hours or days that would work better for your timezone?
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Nicole G.
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Hi Duncan, Thanks for reaching out to support and for the feedback. We are hoping to expand support more globally throughout the course of this year, we will be opening a London office soon as well as higher some EPAC representatives. In the meantime, we'll work hard to accommodate your questions as fast as we can :)

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Clay
APP
·
·
We don't have specific information about plans to expand our support hours beyond the current 9 AM to 9 PM EST, Monday through Friday schedule. Currently, we offer live product walkthroughs three times a week where you can see Clay in action and ask questions, plus open office hours three times a week for deeper dives and live Q&A sessions. Are you looking for support during specific hours or days that would work better for your timezone?
🛏️1
Nicole G.
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Hi Duncan, Thanks for reaching out to support and for the feedback. We are hoping to expand support more globally throughout the course of this year, we will be opening a London office soon as well as higher some EPAC representatives. In the meantime, we'll work hard to accommodate your questions as fast as we can :)