Issue with Apollo's Integration for Contact and Email Retrieval

Adam A. · 2025-07-29T18:41:51.437Z

why cant I use apollos integration to find contacts via company and get their emails. So far I need to use two credits one to find and another to enrich

Issue with Apollo's Integration for Contact and Email Retrieval | Clay

6 comments

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Clay
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Apollo now requires a two-step process for email extraction. When you use "Find People at Company By Job Title," Apollo returns "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" instead of actual emails. To get the actual emails, you must: 1. Use "Find People at Company By Job Title" to find contacts 2. Use "write each item to new row in other table" to extract results 3. Run "Enrich Person From Apollo" on the new table to unlock the email addresses This is Apollo's current requirement - the integration doesn't use Clay credits, but you need both steps to access the full contact data including emails.
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
Adam A.
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when writing to other table how would I map the contacts info when there are multiple found contacts
Abdul S.
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Adam A. that’s actually how Apollo’s API is structured one credit is used to find the contact basic info like name + title and another is needed to enrich it pull verified email, phone etc It’s a bit of a limitation from their side, not Clay One workaround: If you already have the person’s LinkedIn or email from another source like clearbit or a CSV, you can enrich directly without spending the first “find” credit
Clay
APP
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When using "write to table" with multiple contacts found, select the column containing your list of contacts in Step 3, then map the specific contact properties (name, title, email, etc.) to columns in your destination table in Step 4. Each contact from the list becomes a separate row in the new table, with their individual properties mapped to the corresponding columns you've selected. This flattens the list so each person gets their own row for further enrichment.
Sources: Write to Other Table | Documentation | Clay University Write to Other Table | Documentation | Clay University Write to Table [Clay 101] - Clay University
Adam A.
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Thank you Abdul S.
❤️1
Channeled
APP
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Clay
APP
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Apollo now requires a two-step process for email extraction. When you use "Find People at Company By Job Title," Apollo returns "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" instead of actual emails. To get the actual emails, you must: 1. Use "Find People at Company By Job Title" to find contacts 2. Use "write each item to new row in other table" to extract results 3. Run "Enrich Person From Apollo" on the new table to unlock the email addresses This is Apollo's current requirement - the integration doesn't use Clay credits, but you need both steps to access the full contact data including emails.
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
Adam A.
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when writing to other table how would I map the contacts info when there are multiple found contacts
Abdul S.
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Adam A. that’s actually how Apollo’s API is structured one credit is used to find the contact basic info like name + title and another is needed to enrich it pull verified email, phone etc It’s a bit of a limitation from their side, not Clay One workaround: If you already have the person’s LinkedIn or email from another source like clearbit or a CSV, you can enrich directly without spending the first “find” credit
Clay
APP
·
·
When using "write to table" with multiple contacts found, select the column containing your list of contacts in Step 3, then map the specific contact properties (name, title, email, etc.) to columns in your destination table in Step 4. Each contact from the list becomes a separate row in the new table, with their individual properties mapped to the corresponding columns you've selected. This flattens the list so each person gets their own row for further enrichment.
Sources: Write to Other Table | Documentation | Clay University Write to Other Table | Documentation | Clay University Write to Table [Clay 101] - Clay University
Adam A.
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·
Thank you Abdul S.
❤️1
Channeled
APP
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