Guidance on Upgrading from Starter Plan to Explorer Plan

·

My starter plan just renewed but I wanted to upgrade to the Explorer and it appears I would have to pay full price for the explorer. Does anyone have any guidance on how I could get upgrade the starter to explorer and just pay the difference? Can I return the starter once i upgrade to explorer?

2 comments

Clay
APP
·
·
Yes, you can receive a refund for your Starter plan payment when you upgrade to Explorer. The refund typically appears within 10 days. To upgrade: 1. Click Settings > Plans and Billing > Change Plan 2. Select either Monthly or Annual plan 3. Choose the Explorer plan and your desired credit amount 4. Click Upgrade Plan > Subscribe When you upgrade, your billing cycle resets immediately, and the new credits are added to your current balance.
Sources: Change Your Plan, Cancel Your Plan, Restart Your Trial FAQ | Clay.com
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.