Bonus Credits Not Showing on Clay Account: Need Assistance

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Hello Team, I completed my Cohort and see the 4k bonus credits but unfortunately the credits are not showing on my Clay account. Any direction on how to fix this?

2 comments

Channeled
APP
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Credits may take 1-2 hours to appear in your account due to transaction processing times. This delay occurs because our card provider needs time to process transactions - for example, credits from a 12 PM transaction may appear around 1 PM. If your credits still haven't appeared after this processing window, please request human assistance by clicking "Talk to a person" for further help.
Sources: Running Out of Credits Credits | Documentation | Clay University Credits | Documentation | Clay University Credits | Documentation | Clay University
Stefano
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Hi Ray, I just added the credits to your account, let me know if this does not reflect on your end.