Upgrading Contract: New Credits and Prorated Terms Explained

·Aug 11, 2025 01:10 PM·

We are looking to purchase more credits. If we change our plan to have more credits, does the contract start over when we upgrade or do we just get a prorated amount until our contract terms?

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Clay
APP
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When you upgrade your plan, the billing cycle resets immediately and you're charged the full amount for the new plan. You receive the new credit allotment added on top of your current credit balance right away, giving you a fresh month to use all credits. Currently, we don't offer prorated billing for upgrades, but our team is looking into incorporating prorated plans and credits for the future. If you need temporary additional credits without changing plans, you can purchase credit top-ups from your billing section instead.
Sources: If I upgrade to the next plan, do I get to keep existing credits in my account? - FAQ | Clay.com Credit Rollover After Upgrading Plan How can I change my plan? - FAQ | Clay.com How can I get more credits if I run out? - FAQ | Clay.com

Clay
APP
·
·
When you upgrade your plan, the billing cycle resets immediately and you're charged the full amount for the new plan. You receive the new credit allotment added on top of your current credit balance right away, giving you a fresh month to use all credits. Currently, we don't offer prorated billing for upgrades, but our team is looking into incorporating prorated plans and credits for the future. If you need temporary additional credits without changing plans, you can purchase credit top-ups from your billing section instead.
Sources: If I upgrade to the next plan, do I get to keep existing credits in my account? - FAQ | Clay.com Credit Rollover After Upgrading Plan How can I change my plan? - FAQ | Clay.com How can I get more credits if I run out? - FAQ | Clay.com