Account Credit Issue: Urgent Assistance Needed Before Expiration

Pallavi H. · 2025-11-05 23:20:54.254393+00

Hi Clay team: There is an issue with my account credit. My current credits were expiring tomorrow and I am planning to use them all today. However , during the day , my credits have shifted.. 2 screenshots from today: 1) taken now, 2) taken a few hours back. Could you please look into it?

13 comments

· Sorted by Oldest

Pallavi H.
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Clay Support
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Based on your screenshots showing 3,254 credits with 100 credits rolling over on December 5th, this appears normal for our credit system. [1]
On monthly plans, unused credits roll over and accumulate up to 2x your plan's monthly credit limit. [2] Since you have 100 credits rolling over, this suggests you're on a plan with a 100-credit monthly allocation, meaning your maximum balance would be 200 credits total.
The 3,254 credits you're seeing likely includes credits from previous periods that accumulated beyond the normal rollover cap. When your billing cycle renews on December 5th, your balance will be adjusted to match your plan's rollover limit (200 credits maximum for a 100-credit monthly plan). [3]
If you need further help understanding your specific credit situation, just ask to speak to a human.
Clay Support
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Was that helpful?
Clay Support
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Your credits increased from 3,254 to 4,148 during the day, which suggests unexpected credit consumption may have been reversed or credits were added back to your account. [1]
To investigate what happened, check your Credit Usage Dashboard by clicking the "Credit usage" button in your account. This will show detailed logs of all credit activity including any refunds or adjustments.
Common causes for credit fluctuations include provider refunds for invalid data, which we automatically credit back to your account, or credits being restored if enrichments were stopped mid-process.
Review your table history and recent platform activities to see if any processes were run and then reversed, as this could explain the credit increase.
Clay Support
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Is that what you were looking for?
Pallavi H.
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No
Pallavi H.
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It drecreased.. did not increase
Clay Support
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I understand this is frustrating, so I’m routing you to one of our human agents who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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LuisArturo
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Hey there Pallavi thanks for reaching out, have returned the credits here for you.
Pallavi H.
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Thanks Luis.
Hari K.
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Of course!
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Pallavi H.
·
·
Loading attachments
Clay Support
APP
·
·
Based on your screenshots showing 3,254 credits with 100 credits rolling over on December 5th, this appears normal for our credit system. [1]
On monthly plans, unused credits roll over and accumulate up to 2x your plan's monthly credit limit. [2] Since you have 100 credits rolling over, this suggests you're on a plan with a 100-credit monthly allocation, meaning your maximum balance would be 200 credits total.
The 3,254 credits you're seeing likely includes credits from previous periods that accumulated beyond the normal rollover cap. When your billing cycle renews on December 5th, your balance will be adjusted to match your plan's rollover limit (200 credits maximum for a 100-credit monthly plan). [3]
If you need further help understanding your specific credit situation, just ask to speak to a human.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
Your credits increased from 3,254 to 4,148 during the day, which suggests unexpected credit consumption may have been reversed or credits were added back to your account. [1]
To investigate what happened, check your Credit Usage Dashboard by clicking the "Credit usage" button in your account. This will show detailed logs of all credit activity including any refunds or adjustments.
Common causes for credit fluctuations include provider refunds for invalid data, which we automatically credit back to your account, or credits being restored if enrichments were stopped mid-process.
Review your table history and recent platform activities to see if any processes were run and then reversed, as this could explain the credit increase.
Clay Support
APP
·
·
Is that what you were looking for?
Pallavi H.
·
·
No
Pallavi H.
·
·
It drecreased.. did not increase
Clay Support
APP
·
·
I understand this is frustrating, so I’m routing you to one of our human agents who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
LuisArturo
·
·
Hey there Pallavi thanks for reaching out, have returned the credits here for you.
Pallavi H.
·
·
Thanks Luis.
Hari K.
·
·
Of course!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!