Upgrading Your Plan Without Double Charges: A How-To Guide

Hello - how to upgrade the plan so I'm not double charged? I have a current plan, I want to upgrade it, but I have a renewal date by 29th July. It seems I will pay the full price today, and again in 2 days. How to solve that?

19 comments

Clay
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When you upgrade your plan, your billing cycle resets immediately and you're charged the full amount for the new plan. Currently, our system doesn't offer prorated billing - it charges the total amount because you receive the corresponding credits and features immediately. Your existing credits are preserved and added to the new plan's credit allotment. The team is looking into incorporating prorated plans for future updates.
Sources: How can I change my plan? - FAQ | Clay.com FAQ | Clay.com
Vik
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https://app.clay.com/workspaces/321902/home
Vik
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I want to upgrade to 349 plan right now, but it asks me to pay full price right now
Vik
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What is the point of that
Vik
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I have a current subscription, it's automatically renews at 29th of July
Vik
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But, I want to upgrade to 349$ subscriptionb right now
Vik
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I can't
Vik
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https://app.clay.com/workspaces/321902/home
Vik
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Can you help me to resolve this ASAP - it's blocking me a lot
Hasnain R.
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Vik Clay automatically prorates your upgrade so if you upgrade before your renewal, you’ll only pay the difference, not get double charged. If the price at checkout still shows full just message support@clay.com or ping the team in Slack they’ll adjust it manually.
Vik
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Ok, I updated
Vik
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Let's see
Vik
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I will refer to this thread if I see the full charge of 349$ today and tomorrow (tomorrow is a renewal date_
Vik
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Please check
Vik
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13,464 Clay credits left out of 10,000 available / month
Vik
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It gave me many credits
Vik
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Ah I see next renewal is 28th Aug
Vik
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all good
Munnawar H.
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Hi Viktor, Thank you for reaching out to the support team. I’ve had a look at your account, and everything appears to be running as expected. As you mentioned, your next bill is scheduled for August 28th for $349. I’ll go ahead and close this ticket for now, but please don’t hesitate to reach out if you have any further questions or run into any issues!

Upgrading Your Plan Without Double Charges: A How-To Guide | Clay