Need help ASAP ‼️ Every time I try to import a CSV i get this error

Need help ASAP ‼️ Every time I try to import a CSV i get this error | Clay

10 comments

· Sorted by Oldest

Clay
APP
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Here are the most common CSV import fixes: File Requirements: ** Remove "created at" or "updated at" columns ** Maximum 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short Quick Fix: Upload your data to Google Sheets, download as CSV, then try importing again Field Issues: Remove commas, colons, and semicolons from your CSV data - mixing separators can cause import problems Try these steps and let me know if the error persists!
LuisArturo (Clay)
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Hey there Nicholas thanks for reaching out, just to clarify this is when selecting the import option here correct?
(17 kB)
Nicholas Tanabe
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hey LuisArturo (Clay), here is a loom showing the error: https://clayrunhq.slack.com/archives/C02F37UK3CH/p1754439586077479?thread_ts=1754436112.495829&cid=C02F37UK3CH
LuisArturo (Clay)
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Nicholas - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Nicholas Tanabe
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LuisArturo (Clay) I’m trying to manually copy and paste in data into this workbook as a workaround, but it looks like that’s broken too…
Nicholas Tanabe
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https://app.clay.com/workspaces/272797/tables/t_0t0jp1fhSjSUuphMBEn/views/gv_0t0jrwveCZNaiMneQBt
Nicholas Tanabe
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I copy 43,943 rows for one column from a CSV file, try to paste it in but only ~18k get pasted in
Nicholas Tanabe
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Here is a loom showing the issue: https://www.loom.com/share/48394b8e026340f48a4937ce8dab9936
Stefano (Clay)
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Hi Nicholas, thank you for reaching out. Looking at your table, it seems like you were able to add all the contacts to your table. Let me know if that is not the case.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Clay
APP
·
·
Here are the most common CSV import fixes: File Requirements: ** Remove "created at" or "updated at" columns ** Maximum 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Keep filename short Quick Fix: Upload your data to Google Sheets, download as CSV, then try importing again Field Issues: Remove commas, colons, and semicolons from your CSV data - mixing separators can cause import problems Try these steps and let me know if the error persists!
LuisArturo (Clay)
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·
Hey there Nicholas thanks for reaching out, just to clarify this is when selecting the import option here correct?
(17 kB)
Nicholas Tanabe
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·
hey LuisArturo (Clay), here is a loom showing the error: https://clayrunhq.slack.com/archives/C02F37UK3CH/p1754439586077479?thread_ts=1754436112.495829&cid=C02F37UK3CH
LuisArturo (Clay)
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·
Nicholas - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Nicholas Tanabe
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·
LuisArturo (Clay) I’m trying to manually copy and paste in data into this workbook as a workaround, but it looks like that’s broken too…
Nicholas Tanabe
·
·
https://app.clay.com/workspaces/272797/tables/t_0t0jp1fhSjSUuphMBEn/views/gv_0t0jrwveCZNaiMneQBt
Nicholas Tanabe
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·
I copy 43,943 rows for one column from a CSV file, try to paste it in but only ~18k get pasted in
Nicholas Tanabe
·
·
Here is a loom showing the issue: https://www.loom.com/share/48394b8e026340f48a4937ce8dab9936
Stefano (Clay)
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·
Hi Nicholas, thank you for reaching out. Looking at your table, it seems like you were able to add all the contacts to your table. Let me know if that is not the case.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.