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Assistance Needed: Clarification on Account Credits Status | Clay

Assistance Needed: Clarification on Account Credits Status

·Jun 26, 2025 12:11 PM·

Hi Team, We have credits in the account, but one of the team members reported that the credits have run out. Could you please assist?

2 comments

· Sorted by Oldest

Clay
APP
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If your account still has credits but a team member sees that credits have run out, it’s possible that credit usage varies by table, workbook, or integration. To check detailed credit usage and see where credits are being consumed: ** Go to Settings > Credit usage in the sidebar. ** Review usage by folders, workbooks, tables, and integrations to identify where credits are being used most. If you need to confirm the remaining credits: ** Go to Settings > Plans and Billing to view the current credit balance. If the issue persists or you need further help, you can request human assistance by clicking on *Talk to a person in this chat.
Sources: Credit usage | Documentation | Clay University Purchase Credits and View Amount of Credits Left for the Month Credits | Documentation | Clay University
Stefano
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Hi Guy, thank you for reaching out. If you wish to see where your credits were spent you can look at this credit dashboard: https://app.clay.com/workspaces/499309/settings/creditUsage. This will give you a breakdown of where your credits were used.