Client Account Blocked for Fraud - Need Help to Resolve | Clay

Client Account Blocked for Fraud - Need Help to Resolve

I created an account for a client of us and he confirmed the verification mail. Then he got a notification that the account is blocked because of fraud. How can i fix this? 🙂

9 comments

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We apologize for the inconvenience. To resolve this issue, please note that our fraud protection protocols may flag multiple accounts from the same person. In the future, it's best to stick to using only one account per person. For your client's blocked account, you'll need to request human assistance to have it unlocked. To do this, please click on "Talk to a person" in the chat interface. Our support team will be able to review and unlock the account for you. For future collaborations, we recommend having your clients add you to their workspace. This way, you can use your own email when working on projects for them, avoiding potential account issues.
Source: Please try to solve my issue some how I am getting this | Clay
Bo (.
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Hey, Could you share the email address tied to the blocked account? That’ll help us look into it. Also, for future setups, it’s best if your client creates the account themselves and then invites you — that usually avoids any verification issues.
Hermann S.
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Okay, got it! Will let them do it in the future!
Hermann S.
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dorus@sprintsandsneakers.com
Hermann S.
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Bo (. Will my client receive a mail or how does it work? 🙂 Just so i can brief him
Hermann S.
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Cold you give me an update Bo (. 🙏
Bo (.
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Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
Hermann S.
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Thanks Bo (., my client is happy again, it works! Appreciate it!
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