Auto Dedupe Issue: Duplicates Persisting in System

Aman · 2025-08-19 09:28:16.76148+00

Hey Team Auto Dedupe Is not working correctly leaving some duplicates Behind

Auto Dedupe Issue: Duplicates Persisting in System | Clay

5 comments

· Sorted by Oldest

Clay
APP
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Auto-dedupe identifies duplicates based on exact string matches, which means it's case-sensitive and considers whitespace. Common reasons duplicates remain: ** Different capitalization (Clay vs clay) ** Extra spaces before/after text ** Cells with more than 200 characters are excluded from auto-dedupe ** Blank cells are excluded To fix this: 1. Check your dedupe column for formatting inconsistencies 2. Use the manual dedupe option: right-click the column header > Dedupe > Delete Duplicate Row 3. Ensure auto-dedupe is enabled via the table settings dropdown and verify the correct column is selected If you need further help troubleshooting the specific duplicates, request human assistance by clicking on "Talk to a person."
Sources: Auto-update and Auto-dedupe Table Table columns | Documentation | Clay University Table management settings | Documentation | Clay University
Aman
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https://app.clay.com/workspaces/410859/workbooks/wb_0swlld79wbjKAU9fo4F/tables/t_0t083fhuEnoaex2wEYG/views/gv_0swlldtRXScFChMKK5M
Munnawar H.
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Hi Aman, Thank you for reaching out to the support team. We're currently experiencing an issue that I think this might be related to. Let me check to see if that is indeed the issue and report back. Thanks for your patience here.
Munnawar H.
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We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
George D.
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Hey there - we wanted to let you know that the incident related rows being deleted in auto-dedupe tables has been resolved. If you have any further questions, please don't hesitate to reach back out! https://status.clay.com/incidents/44a7091d-8b49-4a0c-b417-bd27d498c1f9

Clay
APP
·
·
Auto-dedupe identifies duplicates based on exact string matches, which means it's case-sensitive and considers whitespace. Common reasons duplicates remain: ** Different capitalization (Clay vs clay) ** Extra spaces before/after text ** Cells with more than 200 characters are excluded from auto-dedupe ** Blank cells are excluded To fix this: 1. Check your dedupe column for formatting inconsistencies 2. Use the manual dedupe option: right-click the column header > Dedupe > Delete Duplicate Row 3. Ensure auto-dedupe is enabled via the table settings dropdown and verify the correct column is selected If you need further help troubleshooting the specific duplicates, request human assistance by clicking on "Talk to a person."
Sources: Auto-update and Auto-dedupe Table Table columns | Documentation | Clay University Table management settings | Documentation | Clay University
Aman
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https://app.clay.com/workspaces/410859/workbooks/wb_0swlld79wbjKAU9fo4F/tables/t_0t083fhuEnoaex2wEYG/views/gv_0swlldtRXScFChMKK5M
Munnawar H.
·
·
Hi Aman, Thank you for reaching out to the support team. We're currently experiencing an issue that I think this might be related to. Let me check to see if that is indeed the issue and report back. Thanks for your patience here.
Munnawar H.
·
·
We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
George D.
·
·
Hey there - we wanted to let you know that the incident related rows being deleted in auto-dedupe tables has been resolved. If you have any further questions, please don't hesitate to reach back out! https://status.clay.com/incidents/44a7091d-8b49-4a0c-b417-bd27d498c1f9