Hi, I’m trying to duplicate a table (including the rows and their content). I used the “Duplicate” feature to copy the rows and “Write to table” to send the content to a new table. The problem is that this is consuming credits. For reference, here is my source table: https://app.clay.com/workspaces/557176/workbooks/wb_0syobhrYpVZJMdkE9Kf/tables/t_0sz1cud47sXWPtmgmk9/views/gv_0sz1cudJV6fN9yxeuYA It has a column called “Enrich Company.” Does this column run automatically even when I’m just moving the results of a previous run? I lost 700+ credits before realizing it was using credits during the transfer. Is there another way to duplicate the table without consuming credits? Thank you, Tsanta
When you duplicate a table in Clay, only the header structure is copied - the data itself isn't transferred automatically. This is by design and prevents credit consumption during duplication. To transfer data without consuming credits, you need to disable auto-update before using "write to table": Table-level auto-update: 1. Click the table name to access settings 2. Select "Disable auto-update" Column-level auto-update: 1. Click the "Enrich Company" column name → "Edit columns" 2. Toggle auto-update off under "Run settings" 3. Click "Save" Once auto-update is disabled, you can safely use "write to table" to transfer your existing data without triggering enrichments or consuming credits. For future reference, you can also use Lookup columns to pull existing data from other tables, which saves credits by avoiding duplicate enrichments.
Is there a way to retrieve the lost credits?
Credits consumed during enrichments cannot be retrieved once used, even if the enrichment was unintentional. However, we do provide refunds in specific cases where providers refund us due to their inability to deliver valid data - in those situations, we correspondingly refund those credits back to you. If you believe your credit usage was due to a technical issue or invalid data delivery, you can request human assistance by clicking "Talk to a person" to have your specific case reviewed.
