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Urgent Assistance Needed: Billing Issue Blocking Platform Access | Clay

Urgent Assistance Needed: Billing Issue Blocking Platform Access

·Jul 09, 2025 03:19 PM·

I’ve got a billing issue that’s made me lose access to the platform. It’s been over 24 hours I don’t have a response on my previous ticket yet. Please help me out. (Workspace ID is 31814)

3 comments

· Sorted by Oldest

Clay
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To resolve billing issues that may have caused access loss, you can update your payment information: 1. Click your profile picture (top-right) and select Settings 2. Navigate to Plans & billing 3. Click Update credit card to edit payment method or Update email to change billing email 4. Enter updated information and click Update If there were previous payment issues, ensure all billing information is correct when signing up for the plan again. For your specific workspace issue requiring immediate attention, please request human assistance by clicking "Talk to a person" to get direct help with your account access.
Sources: Workspace administration documentation | Documentation | Clay University Plans & billing | Documentation | Clay University Update Your Credit Card Information & View Invoices and Receipts
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Hi Sahil, Thanks for reaching out and for your patience. I'd love to help you get this sorted today. It seems that you are running into a billing issue that has led to some troubles with accessing your account. I've gone ahead and checked your billing page and it seems like a payment when through this morning at around 9 a.m for the reddrover.com under the name of Shlok Punjabi. Have you been able to regain access to your account since then? -Nicole
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.