Icypeas API Stuck at 'Awaiting Callback': Possible Causes and Solutions

Hey there, the Icypeas API seems to be stuck at 'awaiting callback...' Do you guys happen to know why this occurs? https://app.clay.com/workspaces/238722/tables/t_eMyxPPMexivm/views/gv_pqyxpM5ZYhDU

13 comments

Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
LuisArturo
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Hey there Hugo thanks for reaching out, this awaiting callback message appears when our providers are using callbacks to retrieve the results of an initial request. These callbacks often need a delay before the results are ready. Essentially it means that the providers needs some more time to complete your request to get the data, which in this case is the emails. Checking the team I did not see any callback message so the provider was able to run the call for this data.
Max A.
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I'm seeing this too and has been stuck for a couple of hours. Seems like it might resolve on it's own, but is there any way to speed it up? https://app.clay.com/workspaces/33463/tables/t_7zQhV4BfANZi/views/gv_vWXgTwsqUGNA
Bo (.
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Hey Hugo, Thanks for reaching out! Unfortunately, there’s no way for us to speed this up, as it’s entirely dependent on the provider. We don’t throttle anything on our end. Let me know if you have any other questions! 😊
Max A.
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Thanks Bo. How do I take it out of the waterfall easily? Tried deleting it, but then all of the others fail. Hoping i don't need to go manually reconfigure all 6 remaining conditional run formulas
Bo (.
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Hey Hugo, You’re right—deleting them manually would cause the other columns to fail. Here’s how to do it properly: • Click on the column header of the waterfall “Work Email” • Select Edit • Click on the gear icon ⚙️ • Choose Delete I’ve also created a GIF to show you the process. Let me know if you need any more help! 😊
Max A.
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Thanks!
Channeled
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Hi Hugo! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Pierre L.
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Hi! Max A. we had an incident yesterday on Icypeas. It lasted for 3 hours. Searches were blocked. It is now fixed. All searches are being processed.
Max A.
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Hi Pierre L. - thanks for the update. Are you having issues again today? I tried to re-run and I'm still getting Awaiting callback..... for all Icypeas enrichments.
Pierre L.
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Max A. Several users reported the same problem. Yes, it seems that there is still an issue. Currently, I am investigating and I don't know the reason for this. Truly sorry! I am doing my best to fix this quickly!!
Max A.
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Thank you!
Daniel K.
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Hi Hugo! Sorry about this. It's taking a few hours to fulfill pending requests. We'll check with the team to confirm ETA. In the meantime, we recommend removing the provider from the waterfall. I made a quick recording below showing how to do this. Let me know if you have any questions.