How to Upgrade from Starter Plan to a Higher Tier
I paid for the Starter Plan on annual basis 3 months ago, but i want to upgrade now. How can I upgrade?
I paid for the Starter Plan on annual basis 3 months ago, but i want to upgrade now. How can I upgrade?
To upgrade your plan:
Click your profile picture in the top-right corner and select Settings [1]
Navigate to Plans & billing, then click Change plan
Select the plan you want to upgrade to and review the details
Click Upgrade to confirm
Your new plan activates immediately with applicable charges applied. Your existing credits from the Starter plan will roll over and be added to your new credit balance.
Did that answer your question?
In the past it was not possible to upgrade plans, when did you change that?
Our documentation shows that plan upgrades are currently available and have been part of our system, but we don't have specific information about when this policy was implemented or changed. [1] You can upgrade your plan at any time through Settings > Plans & billing > Change plan, and when you upgrade, your new plan activates immediately with credits rolling over to your new balance. [2]
Do you recall approximately when you previously tried to upgrade and were unable to do so?
February 2025
Our documentation shows that plan upgrades are currently available and have been part of our system, but we don't have specific information about when this policy was implemented or changed. [1] You can change your plan in your billing section at any time, and if you upgrade, your cycle will reset immediately with the new credit allotment added on top of your current credit balance.
What specific issue did you encounter when trying to upgrade in February 2025?
If you still need help with upgrading your plan or have any other questions, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
I wanted to upgrade back then, and i wrote somewhere with support or the slack chat, because an upgrade was not possible back then. They said I just need to purchase a new additional plan, and the old (smaller) plan will be refunded partially (for the not-consumed part). I made that. Only now when preparing my tax documents I saw that you never refunded partially the first payment.... And I paid for both plans at the same time...
I'm sorry to hear about this issue with your refund. I’ll connect you to a human agent who can assist you further with this matter.
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Back then 10.255/24.000 credits of the smaller old plan have been used at the moment i upgraded (and only 3 months out of 12). So roughly 42%. So partial refund should be 1.609 * 58% = 933.22$. But this never happened. Pls refund or put the 933.22$ as balance to my account, I will renew the subscription shortly with a higher plan anyways.
Hey there Stephan thanks for reaching out, Which account is this for?
We haven't heard back from you here, so we're going to go ahead and close this thread out.
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Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!