Account Lock Assistance Needed for First Time Login

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Hi Team Clay S., I hope you're doing well. I'm trying to log in to my Clay account for the first time (gladys@growthlabz.com), but I received a message saying that it has been temporarily locked due to fraud protection. Could you please assist in unlocking my account? Let me know if you need any information from my end to verify and proceed. Thank you in advance for your help!

5 comments

Clay
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When your account gets locked, we'll need to contact you at the email associated with your account. Since this is your first time logging in and the account was locked due to fraud protection, you'll need to request human assistance to get your account unlocked. If you haven't received any emails from us, check your spam or junk folder and ensure your email service isn't blocking emails from our domain. Also verify that the email address you're using is the correct one associated with your Clay account. For account unlock issues like this, click on "Talk to a person" to get direct help from our support team who can verify your identity and restore access to your account. Are you able to access the email address that you used when creating your Clay account?
Source: Clay: Terms of Service
Channeled
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Gladys C.
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Oh, apologies! Someone replied to my email as well, and it’s now fixed. Thank you so much!
Clay
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Thank you so much for sharing your feedback Gladys C.!
Bo (.
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Hey — just checked, and your account is unblocked now. Let me know if there’s anything else you need. Sorry again for the trouble.