Issue with Upgrading from $350 to $499 Plan Without Full Charge

·

I recently paid for the $350 plan but jus a week or so later need more credits so wanted to top up to $499. But when I do that it is trying to resub me and take the full $499. Shouldn't I have the option to just pay the additional $150?

1 comment

· Sorted by Oldest

Clay
APP
·
·
Currently, upgrading plans charges the full amount because it provides the corresponding credits and resets your billing cycle. For temporary credit needs, purchase credit top-ups instead of upgrading. Go to Workspace Settings > Plans and Billing > Purchase Credits. Credits are added instantly without changing your plan or billing cycle. The team is working on prorated billing options for upgrades.
Sources: Running Out of Credits FAQ | Clay.com

Clay
APP
·
·
Currently, upgrading plans charges the full amount because it provides the corresponding credits and resets your billing cycle. For temporary credit needs, purchase credit top-ups instead of upgrading. Go to Workspace Settings > Plans and Billing > Purchase Credits. Credits are added instantly without changing your plan or billing cycle. The team is working on prorated billing options for upgrades.
Sources: Running Out of Credits FAQ | Clay.com