hi can someone help me regain my access pls, i couldn't sign in.

Fionna E.

·Oct 22, 2025 05:52 PM·

9 comments

· Sorted by Oldest

Clay Support
APP
·
·
If you can't sign in, try these steps:
For password issues:
1.
Log out completely, then click "forgot password" when trying to log back in
2.
If you don't receive the reset email, you likely used Google Authentication to create your account - try clicking "Continue with Google" instead
For session errors:
1.
Log out and hard refresh your browser (Cmd+Shift+R on Mac, Ctrl+F5 on PC)
2.
Try logging back in or use an incognito window
If your account is locked:
This may be due to security measures - our team will review your situation
If these steps don't work, click "Talk to a person" for human assistance.
Clay Support
APP
·
·
Is that what you were looking for?
Fionna E.
·
·
talk to a person
Clay Support
APP
·
·
I’m connecting you to one of our human agents who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Fionna E.
·
·
hi team, pls need your help asap
Fionna E.
·
·
hello any updates pls
Luca P.
·
·
Hi Fionna, can you send a DM of the email that you are trying to access?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
If you can't sign in, try these steps:
For password issues:
1.
Log out completely, then click "forgot password" when trying to log back in
2.
If you don't receive the reset email, you likely used Google Authentication to create your account - try clicking "Continue with Google" instead
For session errors:
1.
Log out and hard refresh your browser (Cmd+Shift+R on Mac, Ctrl+F5 on PC)
2.
Try logging back in or use an incognito window
If your account is locked:
This may be due to security measures - our team will review your situation
If these steps don't work, click "Talk to a person" for human assistance.
Clay Support
APP
·
·
Is that what you were looking for?
Fionna E.
·
·
talk to a person
Clay Support
APP
·
·
I’m connecting you to one of our human agents who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Fionna E.
·
·
hi team, pls need your help asap
Fionna E.
·
·
hello any updates pls
Luca P.
·
·
Hi Fionna, can you send a DM of the email that you are trying to access?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!