Issues with LinkedIn Enrichment: Payment for No Results

Aviv F.

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I got empty results from LinkedIn enrichment but still paid for the enrichment.

11 comments

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Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Aviv F.
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This is an ~8.5K row table and while not all rows qualified for the enrichment this cost me a lot of credits. Please check for the issue here and suggest what I should do: https://app.clay.com/workspaces/199281/tables/t_oMtsk4d88CMG/views/gv_3zXTP2u9rBZg Thanks
Loading attachments
Gabe N.
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https://app.clay.com/workspaces/290057/tables/t_aibz85cVB8aj/views/gv_66dFSyzC2MKr
Aviv F.
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Gabe you shared your workspace link in my thread instead of yours FYI
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Daniel K.
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Hi Aviv! Thanks for getting in touch! It looks like everything has been successfully populated. Apologies for the hiccup there. If you notice any inconsistencies, please reach out again! Sorry about that!
Aviv F.
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That is because I couldn’t wait any longer and I re-ran the whole column Daniel K. basically paying for it again
Aviv F.
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You can see in the screenshot the issue as it was before running it again
Aviv F.
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??
Daniel K.
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Hey Aviv! No worries at all! I'll credit you back the 3.6k credits. Sorry about that, we had an issue with a data provider. Let me know if you run into the same issue. Cheers
Channeled
APP
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Hi Aviv F.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Aviv F.
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Appreciate it, will let you know if it happens again 🙏

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Aviv F.
·
·
This is an ~8.5K row table and while not all rows qualified for the enrichment this cost me a lot of credits. Please check for the issue here and suggest what I should do: https://app.clay.com/workspaces/199281/tables/t_oMtsk4d88CMG/views/gv_3zXTP2u9rBZg Thanks
Loading attachments
Gabe N.
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https://app.clay.com/workspaces/290057/tables/t_aibz85cVB8aj/views/gv_66dFSyzC2MKr
Aviv F.
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Gabe you shared your workspace link in my thread instead of yours FYI
🙏1
Daniel K.
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Hi Aviv! Thanks for getting in touch! It looks like everything has been successfully populated. Apologies for the hiccup there. If you notice any inconsistencies, please reach out again! Sorry about that!
Aviv F.
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·
That is because I couldn’t wait any longer and I re-ran the whole column Daniel K. basically paying for it again
Aviv F.
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You can see in the screenshot the issue as it was before running it again
Aviv F.
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·
??
Daniel K.
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Hey Aviv! No worries at all! I'll credit you back the 3.6k credits. Sorry about that, we had an issue with a data provider. Let me know if you run into the same issue. Cheers
Channeled
APP
·
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Hi Aviv F.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Aviv F.
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Appreciate it, will let you know if it happens again 🙏