Help Needed: New User Account Blocked on Clay Platform

Denny A. · 2025-10-17 13:43:27.89963+00

Hey guys, I have a friend that I'm trying to teach how to use Clay... for some reason it says account blocked - she has never used clay before. Can we get this solved please? Thanks in advace

Clay Support
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Your friend's account may have been locked due to our security measures to combat spam usage of free trial credits.
Our team will review her situation and provide updates as soon as possible. If you need further assistance with this issue, please request human assistance by clicking on "Talk to a person."
Clay Support
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Is that what you were looking for?
Clay Support
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I apologize again for the inconvenience your friend is experiencing with the account being blocked. Do you have any more details about the situation that you'd like to share so I can assist you further?
Denny A.
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She's new to clay - just heard about it a few days ago
Clay Support
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Since your friend is completely new to Clay and just heard about it recently, her account being blocked is likely due to our security measures that sometimes flag new accounts to prevent spam usage of free trial credits.
Our team will review her situation and provide updates as soon as possible. If you need further assistance with this issue, please request human assistance by clicking on "Talk to a person."
Clay Support
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Was that helpful?
Denny A.
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i cant find the "talk to a person" button
Clay Support
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Sorry for the trouble finding the "Talk to a person" button. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to assist you here.
Denny A.
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Yes do that please - thank you
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
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Hari K.
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Hey there! Happy to help with this - what is her email?
Denny A.
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Hi Hari - sent you a DM
Hari K.
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Hey there! Unfortunately, we can't respond/view DMs but definitely understand the want for privacy. Can you open this up within Clay itself on a chat?
Denny A.
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Actually its fine, I can send you her email here rebecca@nobridge.co

16 comments