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Login Link Error: Invalid SSL Response with Postmark Tracking | Clay

Login Link Error: Invalid SSL Response with Postmark Tracking

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We’re sending out an invite through Clay so someone else can have login ability and and when you click on the link in the email that Clay sent for them to login, they’re getting this response they tried multiple browsers and incognito. Here’s what it says. This site can’t provide a secure connection track.pstmrk.it sent an invalid response. ERR_SSL_PROTOCOL_ERROR and when we asked ChatGPT, what the error meant - this is what it said It looks like the tracking link (https://track.pstmrk.it/3s/app.clay.com%2Fworkspaces%2F227991/...) is down or misconfigured at Postmark’s end. My test confirmed that even from a neutral environment, it’s giving a 500 error (which is a server-side issue). Since this is Clay’s login link sent via Postmark’s tracking system, the issue is not with your browser or device—it’s likely a temporary outage or misconfiguration on Postmark’s tracking servers. thanks for your help !

7 comments

Channeled
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It seems there might be a temporary issue with the login link or Postmark's tracking system. To resolve this, try these steps: 1. Clear your browser cache and refresh the page. 2. Try logging out of Clay and logging back in to refresh your session token. If the issue persists, it may be a server-side problem that our team needs to address. Have you tried accessing the login link from different devices or networks? This could help determine if it's a localized issue.
Jody H.
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Number one yes, we did this number two. They can’t login because it’s a new login that we’re sending the link to them to be able to login the first time and last we tried from different devices and a different network
Jody H.
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and when we died it from a different network, it would just keep giving us this error my Your session has expired. Please login to resume. And we just sent the link today
Channeled
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It appears there's a technical issue with the login link. This could be due to a temporary problem with the SSL certificate or connection between Postmark's tracking system and Clay. For the person you invited, please try these steps: 1. Send a new invitation through Clay (Settings > Team > +Invite) 2. Ask them to try the new link in a different browser 3. Ensure they're not using any browser extensions that might block secure connections If the issue persists, you'll need to request human assistance for further troubleshooting.
Sources: Invite Members to Your Workspace Privacy | Clay.com
Jody H.
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Thanks for the help so far. Unfortunately, I’m still getting an SSL error (ERR_SSL_PROTOCOL_ERROR) when clicking the login/invite link—even after trying a new email address, switching browsers, and disabling extensions. I also tested in incognito mode and on a different network with no luck. It looks like the issue is with the Postmark tracking URL (track.pstmrk.it), which may be down or misconfigured on the server side. Is there a way for you to check to see if there is an issue with your team?
LuisArturo
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Hey there Jody thanks for reaching out, do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Jody H.
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I actually actually figured it out, but thanks for all the quick help. I appreciate it.