Login Link Error: Invalid SSL Response with Postmark Tracking | Clay

Login Link Error: Invalid SSL Response with Postmark Tracking | Clay

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It seems there might be a temporary issue with the login link or Postmark's tracking system. To resolve this, try these steps: 1. Clear your browser cache and refresh the page. 2. Try logging out of Clay and logging back in to refresh your session token. If the issue persists, it may be a server-side problem that our team needs to address. Have you tried accessing the login link from different devices or networks? This could help determine if it's a localized issue.
Jody H.
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Number one yes, we did this number two. They can’t login because it’s a new login that we’re sending the link to them to be able to login the first time and last we tried from different devices and a different network
Jody H.
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and when we died it from a different network, it would just keep giving us this error my Your session has expired. Please login to resume. And we just sent the link today
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It appears there's a technical issue with the login link. This could be due to a temporary problem with the SSL certificate or connection between Postmark's tracking system and Clay. For the person you invited, please try these steps: 1. Send a new invitation through Clay (Settings > Team > +Invite) 2. Ask them to try the new link in a different browser 3. Ensure they're not using any browser extensions that might block secure connections If the issue persists, you'll need to request human assistance for further troubleshooting.
Sources: Invite Members to Your Workspace Privacy | Clay.com
Jody H.
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Thanks for the help so far. Unfortunately, I’m still getting an SSL error (ERR_SSL_PROTOCOL_ERROR) when clicking the login/invite link—even after trying a new email address, switching browsers, and disabling extensions. I also tested in incognito mode and on a different network with no luck. It looks like the issue is with the Postmark tracking URL (track.pstmrk.it), which may be down or misconfigured on the server side. Is there a way for you to check to see if there is an issue with your team?
LuisArturo
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Hey there Jody thanks for reaching out, do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Jody H.
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I actually actually figured it out, but thanks for all the quick help. I appreciate it.