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Issues with Webhook Data Cut-Off from RSS Import

Avatar of Clark G.Clark G.
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Hey team, I'm importing a webhook from RSS and it seems like some of the information is being cut off for some fields. Examples in the thread. I checked with RSS and they said it's not happening on their end.

5 comments

  • Avatar of Channeled
    Channeled
    APP
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    I understand you're experiencing issues with information being cut off in certain fields when importing a webhook from RSS. This could be due to a few reasons: 1. Payload size limit: Each webhook payload must not exceed 100KB. 2. Rate limits: There's a limit of processing up to 10 records per second, with a maximum burst capacity of 20 records per workspace. 3. Data formatting: The issue might be related to how the data is formatted in the RSS feed. To troubleshoot this: 1. Check if your payload size is within the 100KB limit. 2. Ensure you're not exceeding the rate limits. 3. Verify the RSS feed URL is correct and the feed is properly formatted. If the problem persists, it could be a JSON parsing issue. Could you please copy and paste the JSON data you're trying to import into the chat? This will help us troubleshoot further. If you need additional assistance, please request human support by clicking on "Talk to a person".

  • Avatar of Clark G.
    Clark G.
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    Comparing different fields importing the same information in different formats. However one is cutoff while the other is not.

  • Avatar of Channeled
    Channeled
    APP
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    There could be a few reasons why some information is being cut off in certain fields when importing a webhook from RSS: 1. Payload size limit: Each webhook payload must not exceed 100KB. 2. Data formatting: The issue might be related to how the data is formatted in the RSS feed or how it's being parsed. To troubleshoot this, we'd need to see the actual JSON data you're trying to import. Could you please copy and paste the JSON into the chat? This will help us identify any formatting issues or payload size problems. If the problem persists after checking the JSON, it might be related to how the webhook is set up or how the data is being processed. In that case, you may need to request human assistance for a more in-depth investigation.

  • Avatar of Channeled
    Channeled
    APP
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