Invalid Credentials Error with 4.1 Mini Enrichment Model

Doug J. · 2025-10-30 13:25:12.722342+00

Getting an invalid credentials error when running an enrichment with 4.1 mini, clay managed open AI account but works when I use a different (more costly) model.

Invalid Credentials Error with 4.1 Mini Enrichment Model | Clay

10 comments

· Sorted by Oldest

Clay Support
APP
·
·
The "invalid credentials" error with GPT-4o mini on our managed OpenAI account likely indicates that the model requires a higher API tier than what's currently available.
For ChatGPT Generate Text columns, you need at least 30,000 TPM (tokens per minute), which works with any paid tier that has access to GPT-4 or GPT-4 Turbo. Free-tier or unpaid OpenAI keys may not have access. [1]
If you're using your own OpenAI API key, verify it's correct at your OpenAI API Keys page and check your usage tier meets the requirements.
Since the more expensive model works, this suggests a tier/access limitation with the specific model you're trying to use.
Clay Support
APP
·
·
Is that what you were looking for?
Doug J.
·
·
no
Clay Support
APP
·
·
I understand this is frustrating. I’m routing you to our human team now so they can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Doug J.
·
·
https://app.clay.com/workspaces/317945/workbooks/wb_0t4y3lzQDK7XkKbSJA4/tables/t_0t4y3lzZbRUoNrXh5v9/views/gv_0t4y3lz7CXuyePw6uu7
Hari K.
·
·
Hey Doug - Happy to take a look at this. Is there a specific column you are seeing this in? Would love to try to replicate the issue so we can escalate if needed to engineering
Doug J.
·
·
Hari K. Hi yes it's the column Key Differentiators
Hari K.
·
·
Hey Doug - Seeing on my end everything is working as expected now, are you still seeing issues?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The "invalid credentials" error with GPT-4o mini on our managed OpenAI account likely indicates that the model requires a higher API tier than what's currently available.
For ChatGPT Generate Text columns, you need at least 30,000 TPM (tokens per minute), which works with any paid tier that has access to GPT-4 or GPT-4 Turbo. Free-tier or unpaid OpenAI keys may not have access. [1]
If you're using your own OpenAI API key, verify it's correct at your OpenAI API Keys page and check your usage tier meets the requirements.
Since the more expensive model works, this suggests a tier/access limitation with the specific model you're trying to use.
Clay Support
APP
·
·
Is that what you were looking for?
Doug J.
·
·
no
Clay Support
APP
·
·
I understand this is frustrating. I’m routing you to our human team now so they can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Doug J.
·
·
https://app.clay.com/workspaces/317945/workbooks/wb_0t4y3lzQDK7XkKbSJA4/tables/t_0t4y3lzZbRUoNrXh5v9/views/gv_0t4y3lz7CXuyePw6uu7
Hari K.
·
·
Hey Doug - Happy to take a look at this. Is there a specific column you are seeing this in? Would love to try to replicate the issue so we can escalate if needed to engineering
Doug J.
·
·
Hari K. Hi yes it's the column Key Differentiators
Hari K.
·
·
Hey Doug - Seeing on my end everything is working as expected now, are you still seeing issues?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!