To reset a password for your team member's account, they need to log out of Clay first, then click "forgot password" on the sign-in page to receive a reset email.
If they don't receive the reset email, they likely signed up using Google Authentication instead of a password. In that case, they should try logging in via Google.
To switch from Google Authentication to username/password login, they'll need to request human assistance by clicking on "Talk to a person" as this change requires our support team.
You can reset the password by using the “Forgot password” option when logging in. Also, feel free to invite team members — there’s no extra cost for adding users. Let me know if you need help with anything else.
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