Request for Assistance with Account Access and Customer Workflows

I no longer have access to my old email due to a company and google workspace change. I have many credits in my other account and would like to speak with someone regarding getting access to my account - I have multiple customer workflows in there as well and need immediate access.

7 comments

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To regain access to your account, you'll need to update your workspace settings. Here's what you can do: 1. Go to Settings > Workspace settings. 2. Update the Billing email field with your new email address. 3. Click Save to confirm the changes. This will ensure that all billing-related communication, including information about your credits, is sent to your new email address. Is there a specific reason why you can't access your account with your current login credentials? This information would help me provide more targeted assistance.
Source: Workspace administration documentation | Documentation | Clay University
Eli F.
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I do not have access to the email anymore and when writing 'forgot password' it doesnt send me the confirmation link
Eli F.
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please advise
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While I don't have full information about your specific situation, here are some general steps you can try: 1. Double-check that you're using the correct email address for your account. 2. Check your spam or junk folder for the password reset email. 3. If you're still unable to access your account, you'll need to reach out to our support team for further assistance. If you need additional help, please request human assistance by clicking on "Talk to a person".
Source: Workspace administration documentation | Documentation | Clay University
Eli F.
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No I need help from a human
Daniel K.
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Hey - Thanks for reaching out about updating your email address. To help you with this change, I'll need:
1. The current email address on your account 2. The new email address you'd like to use
Please note: If you've already created another account with the new email address, we'll need to delete that account first. Please confirm if this applies to your situation.
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