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AWS Outage Impacting Clay: Waterfall Enrichment Issues | Clay

AWS Outage Impacting Clay: Waterfall Enrichment Issues

·Oct 20, 2025 02:47 PM·

Is Clay still down from the AWS outage? I've been trying to run a waterfall enrichment and it's still not working. Cells are stuck at "Queued"

8 comments

· Sorted by Oldest

Clay Support
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If your waterfall enrichment cells are stuck at "Queued", try performing a hard refresh:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
This often resolves queued status issues with enrichments.
If the hard refresh doesn't resolve the issue, you can request human assistance by clicking on "Talk to a person" for further troubleshooting.
Clay Support
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Is that what you were looking for?
Kiye I.
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Tried this and it's still not working - can I speak to a person please!
Clay Support
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I understand your frustration, and I’m routing you to a human agent who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Kiye I.
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https://app.clay.com/workspaces/323332/workbooks/wb_0t043jx6zHi6Cc4xYXg/tables/t_0t0iznfcy9KuZMhPojU/views/gv_0t0j15bFqnH5u8Xokq9
Kiye I.
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It's running now thank you!
Yash M.
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Hi Kiye - good to know this is running now! We are still facing latency issues due to the AWS outage and are providing regular updates on the issue here from our end - https://status.clay.com/.