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Understanding the AI Technology Behind Our Support Workflows | Clay

Understanding the AI Technology Behind Our Support Workflows

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Hey I love the way you guys handle support with AI. Can I ask, what do you guys use as underlying technology to drive this kind of workflow?

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We use our own Clay platform to power our AI support workflow. Our system combines Intercom for data foundation with Clay's automation capabilities. For support tickets, we've built a QA engine that uses ChatGPT to evaluate conversations across metrics like problem-solving effectiveness, communication tone, and expectation setting. This helps us maintain quality at scale. The workflow leverages Clay's Use AI feature, which can connect to models like GPT, Claude, or Gemini to automate tasks including content creation and data processing.
Sources: How Clay uses Clay For Customer Support - The GTM with Clay Blog Claybooks: Automate QA reports and score on all customer support tickets | Clay.com Use AI | Documentation | Clay University