Email Account Disconnection Hindering Campaign Reconnect

Sean K. · 2025-07-30T20:51:37.502Z

Hey it seems my email account was disconnected for the email campaigns, and I am unable to reconnect - going to drop some info in the replies

Email Account Disconnection Hindering Campaign Reconnect | Clay

Clay
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To reconnect your email account for campaigns: 1. Go to Settings > Connections > Add Connection 2. Select your email service and sign in 3. Set as default for future use You can also test the connection by clicking the ... menu next to your account and selecting Test Connection. If you need further help, request human assistance by clicking "Talk to a person."
Sources: Connect an Account Workspace administration documentation | Documentation | Clay University Workspace administration documentation | Documentation | Clay University
Sean K.
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Looks good here, able to select my account
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Sean K.
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When I tested the campaign I got this
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Clay
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Great! It sounds like you were able to successfully reconnect your email account and can now select it for your campaigns. If you need to set it as your default account for future use, you can do so in the Connections settings.
Sources: Connect an Account Workspace administration documentation | Documentation | Clay University
Sean K.
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Then clicking the reactivate button there takes me here with this error
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Hari K.
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Hey Sean - How can I help?
Sean K.
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Hey Hari, just a quick question about getting my gmail connected for the email campaigns, had a quick call with Larry yesterday to get set up and all went well and got connected. Today testing out the campaign my email has been disconnected and struggling to get it connected again
Hari K.
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Do you have a workbook where you have a sequence set up? Would love to test out the connection on our end
Sean K.
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https://app.clay.com/workspaces/303573/workbooks/wb_0t08b8zPP3wrUavM5uo/tables/t_0t08bt9uZHbTiAJTD79/views/gv_0t08bt9K7c9yj3jPbtR
Hari K.
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Hey Sean! I've refreshed the connection and can see that you have the status "warming" on the account indicating the system is connected to your email. In the email sequencer, the warming status refers to the process of gradually building up your email domain and IP reputation to improve email deliverability and avoid spam filters.
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Sean K.
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Thanks for the refresh, on the Smartlead client portal it still reflects this, will that take some time to update?
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Hari K.
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Hey Sean! As soon as warming status is done, you should be good to go!
Sean K.
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Awesome thank you, I will let you know how it goes, thanks for the help Hari!
Hari K.
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Of course!
Larry L.
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hey Sean K. - i checked the account and i think the account's credentials got revoked for some reason, google sometimes does this for security reasons in this case i'd recommend you go to clay and delete the account, and then re-add it to see if it fixes things
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