Email Account Disconnection Hindering Campaign Reconnect | Clay

Email Account Disconnection Hindering Campaign Reconnect

Hey Larry L. it seems my email account was disconnected for the email campaigns, and I am unable to reconnect - going to drop some info in the replies

25 comments

Clay
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To reconnect your email account for campaigns: 1. Go to Settings > Connections > Add Connection 2. Select your email service and sign in 3. Set as default for future use You can also test the connection by clicking the ... menu next to your account and selecting Test Connection. If you need further help, request human assistance by clicking "Talk to a person."
Sources: Connect an Account Workspace administration documentation | Documentation | Clay University Workspace administration documentation | Documentation | Clay University
Sean K.
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Looks good here, able to select my account
Sean K.
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When I tested the campaign I got this
Clay
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Great! It sounds like you were able to successfully reconnect your email account and can now select it for your campaigns. If you need to set it as your default account for future use, you can do so in the Connections settings.
Sources: Connect an Account Workspace administration documentation | Documentation | Clay University
Sean K.
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Then clicking the reactivate button there takes me here with this error
Hari K.
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Hey Sean - How can I help?
Sean K.
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Hey Hari, just a quick question about getting my gmail connected for the email campaigns, had a quick call with Larry yesterday to get set up and all went well and got connected. Today testing out the campaign my email has been disconnected and struggling to get it connected again
Hari K.
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Do you have a workbook where you have a sequence set up? Would love to test out the connection on our end
Sean K.
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https://app.clay.com/workspaces/303573/workbooks/wb_0t08b8zPP3wrUavM5uo/tables/t_0t08bt9uZHbTiAJTD79/views/gv_0t08bt9K7c9yj3jPbtR
Hari K.
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Hey Sean! I've refreshed the connection and can see that you have the status "warming" on the account indicating the system is connected to your email. In the email sequencer, the warming status refers to the process of gradually building up your email domain and IP reputation to improve email deliverability and avoid spam filters.
(66 kB)
Sean K.
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Thanks for the refresh, on the Smartlead client portal it still reflects this, will that take some time to update?
Hari K.
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Hey Sean! As soon as warming status is done, you should be good to go!
Sean K.
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Awesome thank you, I will let you know how it goes, thanks for the help Hari!
Hari K.
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Of course!
Larry L.
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hey Sean K. - i checked the account and i think the account's credentials got revoked for some reason, google sometimes does this for security reasons in this case i'd recommend you go to clay and delete the account, and then re-add it to see if it fixes things
Sean K.
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Hey Larry L. thanks for letting me know, that is what I thought, right now this section is perpetually loading the email account. A lot of 401 errors here
Larry L.
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hmm weird- can you try refreshing the page? 401 indicates your clay auth is expired; if it's persistent, then i can take a look it's loading ok for me when i check your account
Sean K.
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Unfortunately couldn't get anything to work yet logout & refreshes, still loading on the account here
Larry L.
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i'll look into this today, appreciate your patience on this!
Sean K.
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Thanks Larry, I can also join a call to screen share again if needed!
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Larry L.
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hopefully that won't be necessary, i think it's some edge case i need to update in our auth checks
Larry L.
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will keep you posted!
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Larry L.
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ok, was my bad- i introduced some changes on thursday that accidentally caused our auth checks to only allow Admins to see the campaign; now you should be able to access it since you're a workspace Editor should be fixed now!
Sean K.
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Looks to be working now! Thank you Larry! Legend
Larry L.
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lesgooo; lmk if you see any other issues!
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