Help Needed: FIELD_CUSTOM_VALIDATION_EXCEPTION for Phone and Email

Romain L. · 2025-11-28 14:23:25.478785+00

Hey guys, someone can explain this please: [{"message":"Please fill in this fields : \r\n - Phone \r\n - Email","errorCode":"FIELD_CUSTOM_VALIDATION_EXCEPTION","fields":[]}] Phone and email are both populated and well formated Can someone help with it please? Thanks!

Help Needed: FIELD_CUSTOM_VALIDATION_EXCEPTION for Phone and Email | Clay

9 comments

· Sorted by Oldest

Romain L.
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https://app.clay.com/workspaces/19532/workbooks/wb_0t6dp3qsDzJ8uaig3Hm/tables/t_0t6dp3q9TbxmHiFxYwH/views/gv_0t6fu21SgBZWoGJ84PM
Clay Support
APP
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This error typically happens when there's a mismatch between the column names you're referencing and the actual column names in your table. [1]
Double-check that you're using the correct column names from your Clay table - for example, you might need to use "validated work email" instead of just "email". [2]
Click into the specific cell where you're seeing this error to get more detailed information about what's causing the validation issue.
Can you share what the exact column names are for your phone and email fields?
Romain L.
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It works with other rows, but still blocked with these 20 rows
Clay Support
APP
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Since it works for other rows but fails on these 20 specific ones, the issue is likely with the data in those particular rows.
Check each failing row for:
Empty or invalid phone/email values - even if they look populated, they might contain invalid formats [1]
Hidden characters or formatting issues in the phone/email fields
Click into the specific error cells to see more detailed validation information about what's causing the issue.
Can you copy and paste the exact JSON error message you're seeing? This will help troubleshoot the specific validation problem.
Clay Support
APP
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If you still need help resolving the validation errors in those specific rows, I’m here to assist. Would you like to provide more details about the data or error messages you’re encountering so we can continue troubleshooting?
Romain L.
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I would like to talk to a human
Clay Support
APP
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I understand, I’ll connect you to one of our human agents who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Munnawar H.
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Hi Romain,
Thank you for reaching out to the support team and thank you for sharing the table. Where are you seeing this issue? When I look into the table, the columns seem to be running as expected. Please let me know which columns you're struggling with, and where the error surfaces. Any further context would also be highly appreciated, as soon as I have that, I'll be able to troubleshoot more effectively.
I look forward to your response.

Romain L.
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https://app.clay.com/workspaces/19532/workbooks/wb_0t6dp3qsDzJ8uaig3Hm/tables/t_0t6dp3q9TbxmHiFxYwH/views/gv_0t6fu21SgBZWoGJ84PM
Clay Support
APP
·
·
This error typically happens when there's a mismatch between the column names you're referencing and the actual column names in your table. [1]
Double-check that you're using the correct column names from your Clay table - for example, you might need to use "validated work email" instead of just "email". [2]
Click into the specific cell where you're seeing this error to get more detailed information about what's causing the validation issue.
Can you share what the exact column names are for your phone and email fields?
Romain L.
·
·
It works with other rows, but still blocked with these 20 rows
Clay Support
APP
·
·
Since it works for other rows but fails on these 20 specific ones, the issue is likely with the data in those particular rows.
Check each failing row for:
Empty or invalid phone/email values - even if they look populated, they might contain invalid formats [1]
Hidden characters or formatting issues in the phone/email fields
Click into the specific error cells to see more detailed validation information about what's causing the issue.
Can you copy and paste the exact JSON error message you're seeing? This will help troubleshoot the specific validation problem.
Clay Support
APP
·
·
If you still need help resolving the validation errors in those specific rows, I’m here to assist. Would you like to provide more details about the data or error messages you’re encountering so we can continue troubleshooting?
Romain L.
·
·
I would like to talk to a human
Clay Support
APP
·
·
I understand, I’ll connect you to one of our human agents who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Munnawar H.
·
·
Hi Romain,
Thank you for reaching out to the support team and thank you for sharing the table. Where are you seeing this issue? When I look into the table, the columns seem to be running as expected. Please let me know which columns you're struggling with, and where the error surfaces. Any further context would also be highly appreciated, as soon as I have that, I'll be able to troubleshoot more effectively.
I look forward to your response.