Hi Rees B., sorry for my delayed response.
Here’s a summary of the enrichment action and credit usage:
Credit report:
A total of 32,507 credits were consumed, and the transaction took place on November 9th.
All of this came from the waterfall email enrichment, as you mentioned.
How it happened:
It started from the Outbound V4 Companies table, where the “Contacts AI Action” was run for 8,647 records.
This triggered the “Send Table Data” action in the last column, which automatically pushed 43,355 employee records into the Contacts V4 table.
Since auto-run was enabled in that table, it automatically triggered the waterfall enrichment process.
I completely understand this was unintentional, and I know how frustrating it can be to lose credits by accident. The workflow actions were executed as designed, but as a gesture of goodwill, I’ve refunded 50% of the accidental credit usage (16,254 credits).
Since you already received a 4,000-credit refund earlier, I’ve just added the remaining 12,254 credits to your account.
For future safety, I’d recommend turning auto-run off in your table settings to help prevent similar issues from happening again.
