Issue with Clay Sequencer Campaign Creating New Events Table

William B. · 2025-10-22 17:11:06.43366+00

Hi. I paused a clay sequencer campaign and made changes and resumed. It created a new events table but I rather it not be. It did not do that for another campaign. Please advise

Issue with Clay Sequencer Campaign Creating New Events Table | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
·
·
When you launch a campaign, Clay automatically creates a campaign events table if you haven't set up custom webhooks in the Advanced section. [1]
The behavior you're experiencing - where pausing and resuming created a new events table - suggests the system treated your resumed campaign as a new launch. This can happen when certain campaign settings are modified during the pause.
To avoid new events tables being created, set up custom webhooks in the Advanced section of your campaign settings before launching. This prevents the automatic creation of campaign events tables.
Clay Support
APP
·
·
Is that what you were looking for?
William B.
·
·
I didn't do custom web hooks or anything and the other events that did not get a new one made was the same. NOT what I was looking for
Clay Support
APP
·
·
I'm sorry for the confusion and understand this is frustrating. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
William B.
·
·
I don't want two separate events now. Please advise on merging and fixing
William B.
·
·
https://app.clay.com/workspaces/755383/workbooks/wb_0t3bvuaDEdyCP4cQTWG/tables/t_0t4jjl7dbzAK2u99jd7/views/gv_0t4jjl8ZBNc6pfUJQ3q
William B.
·
·
If this is where we are updating then I want my previous to be merge into here Previous: https://app.clay.com/workspaces/755383/workbooks/wb_0t3bvuaDEdyCP4cQTWG/tables/t_0t4gvwkgFmFQjvSM7wE/views/gv_0t4gvwkP963QhofNAZk
William B.
·
·
Please advise
Amit K.
·
·
Hey William- thanks for reaching out, and I apologize for your frustrations. Unfortunately, there's no way to merge the campaign tables at the moment, but I've forwarded this internally to the engineering team to the explore potentially doing this in the future. For some more context: When you launch a Clay sequencer campaign, all campaign settings become locked by design. This is an intentional behavior to maintain data integrity and analytics accuracy.
When you pause a campaign, you can only:
Edit message copy (the email text itself)
Temporarily stop emails from being sent
You cannot modify:
Campaign settings (general settings, HTML options, etc.)
The sequence structure itself (number of emails, timing)
Sender setup
Schedule settings
Other core configuration options
This is why it creates multiple campaign tables. Please let me know if you have any other questions!
Amit K.
·
·
William - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
William B.
·
·
Alright thanks! Looking forward to it
Amit K.
·
·
Hey William-this has been resolved. Please let me know if you run into the same issue again. Appreciate you surfacing!

Clay Support
APP
·
·
When you launch a campaign, Clay automatically creates a campaign events table if you haven't set up custom webhooks in the Advanced section. [1]
The behavior you're experiencing - where pausing and resuming created a new events table - suggests the system treated your resumed campaign as a new launch. This can happen when certain campaign settings are modified during the pause.
To avoid new events tables being created, set up custom webhooks in the Advanced section of your campaign settings before launching. This prevents the automatic creation of campaign events tables.
Clay Support
APP
·
·
Is that what you were looking for?
William B.
·
·
I didn't do custom web hooks or anything and the other events that did not get a new one made was the same. NOT what I was looking for
Clay Support
APP
·
·
I'm sorry for the confusion and understand this is frustrating. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
William B.
·
·
I don't want two separate events now. Please advise on merging and fixing
William B.
·
·
https://app.clay.com/workspaces/755383/workbooks/wb_0t3bvuaDEdyCP4cQTWG/tables/t_0t4jjl7dbzAK2u99jd7/views/gv_0t4jjl8ZBNc6pfUJQ3q
William B.
·
·
If this is where we are updating then I want my previous to be merge into here Previous: https://app.clay.com/workspaces/755383/workbooks/wb_0t3bvuaDEdyCP4cQTWG/tables/t_0t4gvwkgFmFQjvSM7wE/views/gv_0t4gvwkP963QhofNAZk
William B.
·
·
Please advise
Amit K.
·
·
Hey William- thanks for reaching out, and I apologize for your frustrations. Unfortunately, there's no way to merge the campaign tables at the moment, but I've forwarded this internally to the engineering team to the explore potentially doing this in the future. For some more context: When you launch a Clay sequencer campaign, all campaign settings become locked by design. This is an intentional behavior to maintain data integrity and analytics accuracy.
When you pause a campaign, you can only:
Edit message copy (the email text itself)
Temporarily stop emails from being sent
You cannot modify:
Campaign settings (general settings, HTML options, etc.)
The sequence structure itself (number of emails, timing)
Sender setup
Schedule settings
Other core configuration options
This is why it creates multiple campaign tables. Please let me know if you have any other questions!
Amit K.
·
·
William - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
William B.
·
·
Alright thanks! Looking forward to it
Amit K.
·
·
Hey William-this has been resolved. Please let me know if you run into the same issue again. Appreciate you surfacing!