Issues with Google Sheets Enrichment Columns Not Updating Rows | Clay

Issues with Google Sheets Enrichment Columns Not Updating Rows

Having issues with Google sheets enrichment columns. Well in the table it shows row has been added whereas the row hasnt been pushed to the sheets, if we re-run the cell the row gets added. So we monitored if this is a one off issue, but its been prevalent for quite sometime now and across different tables. Pls ref screenshots for the same. the rows in the 2nd screenshot is what i rerun manually even though it showed row added. As you can see for Jun 17th several rows have been added as per the enrichment column result, but none were pushed. Issue has been there since the beginning of this month.

9 comments

Channeled
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This issue occurs when the enrichment shows "row added" but doesn't actually push data to Google Sheets. To resolve it, you can: 1. Double-click the problematic row and click "re-run this cell" to manually trigger the update. 2. Alternatively, toggle the auto-update setting off and on again for the Google Sheets enrichment column, then accept the run prompt to update all rows. Make sure your Google account has proper write access to the sheet you're trying to update.
Sources: Google Sheets integration overview | Documentation | Clay University Google Sheets integration overview | Documentation | Clay University
Akil M.
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Table url - https://app.clay.com/workspaces/215489/workbooks/wb_df8CQRhyMy5R/tables/t_kiBqHRZUXwXe/views/gv_qEpkE4fQ32Bs
Munnawar H.
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Hi Akil, Thank you for reaching out to the support team. In order to help troubleshoot, I just want to clarify a couple of things. From what you described, it sounds like the enrichment step reports a row as “added,” but nothing actually gets pushed to the connected Google Sheet until you manually re-run the cell. Is this correct? Does manual rerunning successfully push the rows? (Since I don't have access to the actual Google Sheet, I can't clarify this.) Since this is happening across multiple tables and has been ongoing since earlier this month, I agree this doesn’t seem like a one-off issue. Are there any tables where this hasn't been the case and the integration runs as expected? Is there any extra context you can provide that might be useful? Thanks for your patience on this, I look forward to your response!
Akil M.
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Hi Munnawar H. so this issue is there in almost all the tables with a similar workflow. So about 20-25 tables. But upon manually rerunning the columns it gets added.
Munnawar H.
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Thank you for the additional context. I'll look into this now and will try and update you shortly. Thank you for your patience!
Akil M.
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Sure Munnawar H. Thanks! Naveen K.
Akil M.
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Hi Munnawar H. pls give an update on this?
Daniela D.
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Hey Akil! Apologies for the delay. The engineering team is still looking into this. Could you temporarily share access to your G-sheet? It’ll help the team troubleshoot further. My email is daniela.debebs@clay.com.
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