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Issue with Explorer Plan Subscription Renewal and Credit Balance | Clay

Issue with Explorer Plan Subscription Renewal and Credit Balance

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Hi -- my team's explorer plan subscription was supposed to renew today. The receipt says that we paid, but it's currently showing that we have 0/10,000 credits remaining. any idea what the issue might be? i can't imagine that any of our tables used that many credits in the first day of our renewal period

4 comments

· Sorted by Oldest

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Tomi F.
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Hello Will! I apologize for the inconvenience here. I am not seeing any usage for today, which indicates that the workspace was not assigned the credits. I will check back on the case tomorrow but right now it looks like an issue on our end. I just added the 10k credits to the workspace corresponding to this month's subscription.
Will S.
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Thanks so much Tomi! All good, I appreciate your help.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.