Hey guys, zenrows isnt pulling any results. Any fixes for this?

Hey guys, zenrows isnt pulling any results. Any fixes for this? | Clay

10 comments

· Sorted by Oldest

Clay Support
APP
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Try enabling Render Javascript in your Zenrows configuration, as the website may require JavaScript to load the content you're trying to extract. [1]
You can also try:
- Enabling Anti-Bot measures for protected sites
- Using Premium Proxy for better access
- Specifying HTML Output Fields to target specific elements you want to extract
Click into the specific cell to see more detailed error information that might help identify the issue.
Clay Support
APP
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Is that what you were looking for?
Denny A.
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still doesnt work
Clay Support
APP
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Try these troubleshooting steps:
1.
Force rerun the column - Click the column header and select "Force Rerun Column" to reset any stuck processes
2.
Check the specific cell - Click into the cell showing issues to see detailed error information that might reveal the root cause
3.
Try different Zenrows settings: • Enable Autoparse to automatically parse the response [1] • Try a different Proxy Country setting • Test with HTML Output Fields to target specific elements
If the column appears stuck on "queued," force rerunning should resolve backend performance issues .
Clay Support
APP
·
·
Is that what you were looking for?
Denny A.
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Can I talk to a person?
Clay Support
APP
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I understand your frustration, and I’ll connect you to one of our human agents who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Sayli G.
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Hello! Thanks for reaching out! Can you tell me more about the issue you are facing. Would recommend adding the following in your first message to ensure we can get back to you fast! 1. The issue at hand 2. Table link URL (if any) 3. Any additional context (image, loom etc) that might help me troubleshoot this faster! Let me know!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Try enabling Render Javascript in your Zenrows configuration, as the website may require JavaScript to load the content you're trying to extract. [1]
You can also try:
- Enabling Anti-Bot measures for protected sites
- Using Premium Proxy for better access
- Specifying HTML Output Fields to target specific elements you want to extract
Click into the specific cell to see more detailed error information that might help identify the issue.
Clay Support
APP
·
·
Is that what you were looking for?
Denny A.
·
·
still doesnt work
Clay Support
APP
·
·
Try these troubleshooting steps:
1.
Force rerun the column - Click the column header and select "Force Rerun Column" to reset any stuck processes
2.
Check the specific cell - Click into the cell showing issues to see detailed error information that might reveal the root cause
3.
Try different Zenrows settings: • Enable Autoparse to automatically parse the response [1] • Try a different Proxy Country setting • Test with HTML Output Fields to target specific elements
If the column appears stuck on "queued," force rerunning should resolve backend performance issues .
Clay Support
APP
·
·
Is that what you were looking for?
Denny A.
·
·
Can I talk to a person?
Clay Support
APP
·
·
I understand your frustration, and I’ll connect you to one of our human agents who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Sayli G.
·
·
Hello! Thanks for reaching out! Can you tell me more about the issue you are facing. Would recommend adding the following in your first message to ensure we can get back to you fast! 1. The issue at hand 2. Table link URL (if any) 3. Any additional context (image, loom etc) that might help me troubleshoot this faster! Let me know!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!