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Does Claygent API Use User's IP Address for Data Access?

Avatar of Harvey L.Harvey L.
·7 months ago·

Does the claygent api runs off of the user's IP address? context: I am in vietnam and many uk/us website blocks my IP. So many results that were good were actually showing up as "no relevant data from the website". I checked by using a vpn and accessing the website.

6 comments

  • Avatar of Channeled
    Channeled
    APP
    ·7 months ago·

    When experiencing issues with data retrieval, there are several steps you can take to improve results: 1. Check your network connection stability 2. Ensure your search queries are specific and well-defined 3. Break large data requests into smaller batches 4. Verify your input data format is correct 5. Double-check your prompts and search parameters before running tasksFor better prompt crafting, you can use our metaprompters available at clay.com/university/lesson/ai-metaprompter-guidesSince you're experiencing IP-related access issues, please request human support to help troubleshoot your specific situation, as this may require additional technical investigation.

  • Avatar of Channeled
    Channeled
    APP
    ·7 months ago·

    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Bruno R.
    Bruno R.
    ·7 months ago·

    Hi harvey, thanks for reaching out! This shouldn’t be an issue since your personal IP address is not used for scraping with Claygent. If you can share the table URL, I’ll take a closer look to identify what’s happening and explore possible workarounds for the issue.

  • Avatar of Bruno R.
    Bruno R.
    ·7 months ago·

    In the column you're referencing it seems like most outputs were processed correctly - can yo point me towards specific instances where you're seeing the issue with the inputs not being processed as expected?

  • Avatar of Channeled
    Channeled
    APP
    ·7 months ago·

    Hi Harvey L.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

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