Issues with ChatGPT Responses and Clay App Integration

James T. · 2025-12-20T15:13:16.755Z

These ChatGPT responses don't look right - its like the Clay app integration is not being called properly. I am using the browser version of ChatGPT.

Issues with ChatGPT Responses and Clay App Integration | Clay

Clay Support
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What you’re seeing usually means the Clay app didn’t actually get invoked, so ChatGPT is answering on its own (with no access to our data/tools). [1]
Try this in the browser:
Start your prompt with @Clay (exactly).
If it still doesn’t trigger, open the Clay app page and connect from there: https://chatgpt.com/apps/clay/asdk_app_69377d07cd9c8191a988f06f15b8c674
Once it’s working, you should get an interactive view (table/filters/enrich options), not just plain text.
If you want, try Sculptor (top-right in our app) to generate the exact prompt/workflow, and tell me if it helped.
Clay Support
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Was that helpful?
James T.
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no - same issue on desktop
Clay Support
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Sorry to hear you're still having trouble. I’ll connect you to a human agent who can assist further.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Bo (.
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Hey James,
That usually happens when the Clay app isn’t connected in ChatGPT.
In ChatGPT, click your profile → Settings → Apps → Browse apps, then connect Clay. Once it’s connected, the integration should be called correctly and the responses should look normal again.
Let me know if you have more questions.
James T.
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i tried disconnected Clay and re-enabling, and now im stuck on this 2nd chat screen which happens after i authenticate
James T.
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And when i close this 2nd chat screen it shows the continue to clay option again
James T.
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Bo (.
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Can you record yourself connecting to Clay after clicking Continue to Clay?
James T.
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really weird, shows im connected to Clay, yet it doesnt work.
James T.
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Bo (.
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Also: it looks enabled on our side now. Can you try using @Clay again and share what happens (or a screenshot if it still fails)?
James T.
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Okay now working, how strange
Bo (.
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Technology 😅 haha Happy Saturday!

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